Office Service Lead

WILLIAMS LEA PRIVATE LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading office services provider in Singapore is seeking an Office Services Lead. This role involves hands-on management of staff and operations to ensure high standards of customer service and process improvements. The ideal candidate will hold a Diploma/Degree, have at least 4 years of experience in outsourcing, and possess strong interpersonal and communication skills. This position is critical to maintaining effective service delivery and staff development.

Qualifications

• 4 years of comprehensive outsourcing experience preferred.
• At least 1 year of prior leadership experience is required.
• Maintain confidentiality and exhibit professional decorum at all times.

Responsibilities

• Oversee staff and provide hands-on direction.
• Document filings, data entry, and record keeping.
• Ensure customer satisfaction through effective communication.

Skills

Strong customer service

Interpersonal communications

Attention to detail

Reliability

Education

Diploma / Degree

Tools

MS Office (Word, Excel)

Job description

Purpose of Role:

The Office Services Lead is hands on direction of staff and a variety of services. Facilitate and promote professional development of staff; ensure that all policies and procedures are adhered to and communicate with the Client Services Manager as appropriate.

Key Responsibilities:

• Document filings, data entry, record keeping, procurement of office stationery, equipment maintenance, meeting room set up.

• Manage and deploy overflow/temporary staff, ensuring site is adequately staffed at all times.

• Maintain and check all equipment on site, work closely with vendors for trouble shooting.

• Frequent communication and cooperation with Client Service Manager to ensure customer satisfaction.

• Assure highest customer service standards and customer communication.

• Develop process improvements and identify opportunities for service enhancement.

• Lead departmental meetings, enforce company policies to ensure smooth running of operations.

• Understand and enforce company and site policies and procedures.

• Promote a positive, cohesive attitude within the department and across departments, as appropriate.

• Develop, document, and implement process improvements.

• Maintain confidentiality and always exhibit professional decorum.

• Provide mail services, i.e. franking of outgoing mails, sorting and collection, distribution of incoming mails to different departments

• Assist in ad-hoc duties as required.

Key Requirements:

• Diploma / Degree and above

• 4 years comprehensive outsources experiences preferred

• At least 1year prior leadership experience

• Strong customer service and interpersonal communications skills

• Maintain confidentiality and exhibit professional decorum at all times.

• Proficient skill in the use of MS Office software (Word, Excel)

• Good communications skills, attention to detail and reliability