Office Hour Call Center Officer (up to $2700)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a Call Center Officer to provide high-quality assistance and respond effectively to customer inquiries. In this role, you will engage with customers through various channels, support operational goals, and maintain excellent service standards. The position requires flexibility in working hours, including weekends and potential overtime, ensuring satisfaction and a positive customer experience.

Qualifications

• Experience in a call center or customer service role preferred.
• Capable of handling customer inquiries effectively.
• Willingness to work weekends and overtime if necessary.

Responsibilities

• Attend to enquiries primarily through incoming calls and other channels.
• Ensure accurate recording of customer interactions in the system.
• Meet or exceed key performance indicators set by management.

Skills

Customer Service

Communication

Problem Solving

Job description

Call Center Officer (Monday - Sunday)

Working Schedule: (4 weekday 1 weekend) 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Salary: up to SGD 2700 per month

Job Description:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366