Nutrition Expert Customer Support

The Science Of Good Health; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in health and wellness is seeking a Nutrition Expert Customer Support to manage customer interactions and provide expert guidance on dietary supplements. The ideal candidate will have a strong background in nutrition, excellent communication skills, and a customer-centric approach, contributing to a collaborative team environment with opportunities for professional growth.

Benefits

Competitive salary and benefits

Professional growth opportunities

Qualifications

• Minimum 2 years experience in nutrition counseling or customer support.
• Strong understanding of dietary supplements, nutrition science, and wellness products.

Responsibilities

• Respond to customer inquiries regarding supplements and nutrition.
• Advise customers on appropriate supplements based on individual needs.
• Collaborate with sales and marketing teams while contributing to FAQs and educational materials.

Skills

Communication

Customer support

Knowledge of dietary supplements

Nutrition science

Education

Bachelor's or Master's degree in Nutrition or Dietetics

Tools

Zendesk

Freshdesk

Job description

Job Title: Nutrition Expert Customer Support

Location: Mahipalpur, Delhi

Working Hours: Monday to Saturday, 10:00 AM - 7:00 PM

About Us

At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products support individuals on their journey to optimal health. We are seeking a Nutrition Expert to join our customer support team and provide expert guidance to our customers.

Role Overview

We are looking for an experienced Nutrition Expert with strong knowledge of dietary supplements and nutrition to manage customer support interactions. Responsibilities include responding to inquiries, providing expert advice, and guiding customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a solid understanding of nutritional science, and excellent communication skills.

Key Responsibilities

1. Customer Support Management: Respond to customer inquiries via chat, email, and social media regarding supplements, nutrition, and product usage. Provide clear guidance, troubleshoot concerns, and follow up to ensure satisfaction.
2. Nutrition Expertise: Use your knowledge to advise on appropriate supplements based on individual needs, educate customers on product benefits, ingredients, and usage. Stay updated on latest research and trends.
3. Collaboration & Support: Work with sales, product development, and marketing teams. Contribute to FAQs, blogs, and educational materials. Share customer feedback insights.

Qualifications & Requirements

• Bachelor's or Master's degree in Nutrition, Dietetics, or related field.
• Minimum 2 years experience in nutrition counseling or customer support.
• Strong understanding of dietary supplements, nutrition science, and wellness products.
• Excellent communication skills (written and verbal).
• Proficiency in customer support software (e.g., Zendesk, Freshdesk) and basic office tools.

Preferred Skills

• Certifications in Nutrition or Health Coaching (e.g., Certified Nutrition Specialist, RDN).
• Experience with e-commerce platforms and online customer support.
• Ability to work in a fast-paced environment and manage customer expectations.
• Passion for wellness, fitness, and healthy living.

What We Offer

• Opportunity to be part of a growing health and wellness brand.
• Collaborative, innovative team environment.
• Competitive salary and benefits.
• Professional growth opportunities.

How to Apply

Send your updated resume and a brief cover letter explaining your interest and fit for the role to hidden_email. Use the subject: Application for Nutrition Expert Customer Support.

Job Details

• Type: Full-time
• Schedule: Day shift, Morning shift
• Performance bonus
• Application Questions include:
• Years of nutrition counseling or guidance experience
• Previous customer support experience related to nutrition or supplements
• Current and expected CTC
• Immediate availability or notice period

Location:

In person, Mahipalpur, Delhi

Recruiter Details

The Science Of Good Health