Node Support Engineer

GetBlock LLC.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GetBlock, a Singapore-based Web3 and AI infrastructure platform, is seeking a Technical Support / Node Support Engineer to join a small, skilled team. You will work hands-on with customer nodes and platform infrastructure: diagnosing issues, guiding users to solutions, keeping services stable in collaboration with the SRE team.

You will administer nodes, perform upgrades, optimize configurations, and monitor health across global infrastructure.

Qualifications

• Strong communication skills and ability to explain technical issues clearly.
• Understanding of how web applications work and how to interact via APIs.
• Hands-on Linux experience: terminal work, SSH, resource monitoring.
• Experience with Linux system processes and logs.
• Experience with orchestration systems (Nomad or Kubernetes).
• Understanding of version control systems (GitLab, GitHub).
• Experience with monitoring systems (Zabbix, Grafana).

Responsibilities

• Handle technical tickets from customer support: diagnose issues, resolve, escalate complex cases to SRE.
• Administer existing nodes: upgrades, resource allocation, resyncs, tuning and optimization.
• Prepare and write configurations for launching new nodes.
• Provision and decommission nodes for customers.
• Monitor service health: node sync status, version currency, infrastructure state.

Skills

Strong communication skills

Linux command line

Troubleshooting

APIs interaction

SRE collaboration

Tools

Nomad

Kubernetes

Docker

GitLab

GitHub

Zabbix

Grafana

Postman

Insomnia

Ansible

HashiCorp ecosystem

Prometheus

Job description

GetBlock builds critical infrastructure for the new digital economy. Singapore-based Web3 and AI infrastructure powering blockchains, protocols, and applications at global scale — 1,000+ bare metal servers, global network coverage, and workloads that demand absolute stability, security, and performance.

We're laying rails for new capital flows, running autonomous agent systems, and building the foundation institutions need to actually adopt Web3 and AI.

Our Mission

GetBlock has been building since Q4 2019. We started with two BSC full nodes. Today we're a top 5 Web3 infrastructure platform — and we're not coasting. Our mission is to keep pushing: deeper network coverage, faster performance, and new products that move the blockchain world forward. We take pride in the infrastructure we've built and hold it to an uncompromising standard.

About the Role

We're looking for a Technical Support / Node Support Engineer to join a small, strong team. You'll work hands-on with customer nodes and platform infrastructure: troubleshooting real technical cases, helping users find solutions, keeping services stable, and investigating complex incidents together with the SRE team. Your work will directly impact the reliability of a platform used daily by thousands of developers worldwide.

Responsibilities

Handle technical tickets from the customer support team: diagnose issues, resolve them independently, and escalat[e] complex cases to the SRE team.

Administer existing nodes: version upgrades, resource allocation, full resyncs when needed, configuration tuning and optimization.

Prepare and write configurations for launching new nodes.

Provision and decommission nodes for customers.

Monitor service health: node sync status, version currency, server and overall infrastructure state.

Requirements

Strong communication skills: the ability to explain technical issues clearly, analyze problems, and propose solutions.

Understanding of how web applications work and how to interact with them via APIs.

Hands-on Linux experience: terminal work, remote access via SSH, resource monitoring (CPU, RAM, disk space).

Experience with Linux system processes and logs.

Experience with orchestration systems (Nomad or Kubernetes).

Understanding of version control systems (GitLab, GitHub).

Experience with monitoring systems (Zabbix, Grafana).

Nice to Have

Experience with Git, Docker, Ansible.

Knowledge of Node.js and the HashiCorp ecosystem.

Experience with Prometheus.

Experience with API clients (Postman / Insomnia).

What We’re Looking For

People with real skills, sharp judgment, and a high bar for their own work:

Do now, fix later. You don't let the race for perfection slow you down. You know the right balance between fast delivery and quality.

AI mindset. You use AI to make your work faster and better, and you're first in line to try something new.

You don't work, you own. You spot problems, propose solutions, and lead the way.

Execution speed. You move fast and decisively without breaking what matters.

Schedule

Shift schedule 2/2 (two days on, two days off), 12-hour shifts: night or day shifts.

How We Work

Remote by Design. A fully distributed, international team working across time zones and continents. English is our shared language.

Trust over Control. No trackers, no micromanagement. We hire self-driven professionals who take ownership and make decisions with confidence.

Flexibility that Fits. Choose your holiday days and coordinate your schedule with your manager.

Inclusive Corporate Culture. Monthly town halls, Random Coffee meetings, and other events keep us connected despite the distance.

What We Offer

Time to recharge. 15 days of annual leave and 10 paid sick leave when you need it.

Work where you thrive. Coworking space and AI tools compensation to support your productivity.

We invest in your growth. A personalized development roadmap and performance incentive bonuses tied to your impact.

Well-being support. Programs to help you maintain health and balance.