NOC Engineer (Fibre Broadband)

The key duties and responsibilities of the role include (but are not limited to):

1. This Role Reports to the NOC Manager
2. Responsible for 24x7 Network Operations on Mobile, Transmission and IP network monitoring, Fiber Broadband and fault management with some Shift work required.
3. Response to all incident reporting, NOC hotline calls and emails
4. Performs first-level troubleshooting and resolves or escalates on Mobile, Transmission, Fibre Broadband and IP network on a regular basis.
5. Managing major incidents escalation and reporting to regulatory, Management on a need-to-basis.
6. Creating SR ticket and provide timely update till Proper closure of said issues.
7. Managing site access with building owners for fault rectification on a case by case basis.
8. Report and coordinate faults rectification with other Mobile Service Operators and ISP from time to time.
9. Support pre and post network change request activity
10. Support customer service team on services issues and feedback
11. Generate daily network performance report in a diligent manner.

The Potential candidate should possess the below qualities to fulfil the needs of the role:

1. Minimum Diploma in Computer Science, Electrical Engineering, or equivalent
2. Understanding of telecommunication systems especially wireless communication (Huge Plus)
3. Ability to work on a 24/7 on-call rotating roster in a NOC
4. Training & experience in Mobile technologies including and not limited to RAN, EPC, VAS, IP & IMS is highly regarded
5. Able to work in a fast-paced environment both independently and as a team
6. Excellent written and verbal communication skills
7. Excellent interpersonal & team work personality is expected.
8. Candidates with CCNA will have added advantage.