NOC Engineer

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading staffing solutions provider in Singapore is seeking individuals for 12-hour morning shifts providing Tier I network support for critical Data Centers. Candidates must have at least 1 year of experience in a customer service or technical support role. Strong multitasking and communication skills are essential. Join us to ensure reliable operations and support our valued customers.

Qualifications

• Minimum 1 year experience in a 24/7 Network Operations Center.
• At least 1 year experience in customer service or technical support.
• Strong communication skills across teams and customers.

Responsibilities

• Work 12-hour morning shifts in a 24/7 operation environment.
• Provide Tier I network support and customer service.
• Monitor alarms and perform initial fault isolation.

Skills

Customer service skills

Technical support

Multitasking ability

Communication skills

Tools

Microsoft Windows

Office applications

Job description

Key Responsibilities:

• Work 12-hour morning shifts on a rotating schedule, supporting 24/7 operations.
• Provide Tier I network support and customer service for mission-critical Data Centers operating around the clock.
• Participate in a weekly on-call rotation to ensure continuous support for ongoing operations.
• Deliver proactive and reactive support to external customers, ensuring timely and effective issue resolution.
• Monitor the network environment, log unfamiliar issues, take ownership of resolution efforts, and escalate appropriately when needed.
• Handle and respond to incoming communications—calls, emails, and tickets—promptly and professionally.
• Monitor alarms and perform initial fault isolation and troubleshooting; escalate complex issues to Tier II, Tier III, or management.
• Create and distribute incident reports, maintenance updates, and advisories for internal and external stakeholders at the site or regional level.
• Manage and prioritize tasks in alignment with established KPIs and service level agreements.
• Maintain clear, timely communication with escalation teams and leadership for high-priority or urgent incidents.
• Accurately document incident details, maintenance activities, and problem resolutions in real time.
• Ensure all customer service level agreements (SLAs) are consistently met or exceeded.
• Stay updated on technical knowledge through internal training, external courses, and ongoing professional development.

Qualifications:

• Minimum of 1 year of experience in a 24/7 Network Operations Center (NOC), contact center, or similar environment.
• At least 1 year of experience in customer service or technical support roles.
• Excellent written and verbal communication skills, with the ability to communicate effectively across teams and with customers.
• Strong multitasking abilities and the capacity to prioritize tasks in a fast-paced environment.
• Demonstrated reliability and discipline in meeting deadlines and performance expectations.
• Basic proficiency with Microsoft Windows operating systems, Office applications, and