NOC Engineer

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique à Singapour recherche un professionnel de support réseau pour rejoindre son équipe NOC. Le candidat idéal aura au moins un an d'expérience dans un environnement similaire et sera responsable de fournir un support exceptionnel 24/7, tout en garantissant la satisfaction des clients et la conformité aux SLA. Ce rôle exige de fortes capacités de communication, une aptitude au multitâche et une bonne connaissance des systèmes Windows.

Qualifications

• Minimum 1 an d'expérience en NOC ou environnement similaire.
• Excellentes compétences en communication écrite et verbale.
• Fiabilité et discipline démontrées lors du respect des délais.

Responsibilities

• Support réseau de Tier I et service client pour des centres de données.
• Participer à une rotation d'appel hebdomadaire pour le support continu.
• Documenter les détails des incidents et les résolutions en temps réel.

Skills

Communication écrite

Communication verbale

Multitâche

Service client

Tools

Microsoft Windows

Microsoft Office

Job description

Key Responsibilities:

• Work 12-hour morning shifts on a rotating schedule, supporting 24/7 operations.
• Provide Tier I network support and customer service for mission-critical Data Centers operating around the clock.
• Participate in a weekly on-call rotation to ensure continuous support for ongoing operations.
• Deliver proactive and reactive support to external customers, ensuring timely and effective issue resolution.
• Monitor the network environment, log unfamiliar issues, take ownership of resolution efforts, and escalate appropriately when needed.
• Handle and respond to incoming communications—calls, emails, and tickets—promptly and professionally.
• Monitor alarms and perform initial fault isolation and troubleshooting; escalate complex issues to Tier II, Tier III, or management.
• Create and distribute incident reports, maintenance updates, and advisories for internal and external stakeholders at the site or regional level.
• Manage and prioritize tasks in alignment with established KPIs and service level agreements.
• Maintain clear, timely communication with escalation teams and leadership for high-priority or urgent incidents.
• Accurately document incident details, maintenance activities, and problem resolutions in real time.
• Ensure all customer service level agreements (SLAs) are consistently met or exceeded.
• Stay updated on technical knowledge through internal training, external courses, and ongoing professional development.

Qualifications:

• Minimum of 1 year of experience in a 24/7 Network Operations Center (NOC), contact center, or similar environment.
• At least 1 year of experience in customer service or technical support roles.
• Excellent written and verbal communication skills, with the ability to communicate effectively across teams and with customers.
• Strong multitasking abilities and the capacity to prioritize tasks in a fast-paced environment.
• Demonstrated reliability and discipline in meeting deadlines and performance expectations.
• Basic proficiency with Microsoft Windows operating systems, Office applications, and