[No Need Exp OK!] Senior/ Assistant Manager/ Executive, Inpatient Operations (Down to Earth Per[...]

Recruit Express Pte Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Senior/Assistant Manager for Inpatient Operations. This role involves leading a team to ensure high service standards and efficient ward operations, while fostering a collaborative environment. Candidates should possess a degree and relevant operational experience, ideally in healthcare or service sectors. The position offers an exciting opportunity to drive continuous improvement initiatives and enhance patient experiences. If you're passionate about service excellence and team management, this role is perfect for you!

Qualifications

• Minimum 2 years of operational experience, supervisory experience preferred.
• Degree in any discipline, preferably in Healthcare or Business.

Responsibilities

• Oversee ward operations and ensure efficient workflows.
• Lead service recovery efforts based on patient feedback.
• Plan and manage staff deployment and rosters.

Skills

Operational Leadership

Communication Skills

Team Management

Problem Solving

Service Excellence

Education

Degree in Healthcare

Degree in Business

Job description

[No Need Exp OK!] Senior/ Assistant Manager/ Executive, Inpatient Operations (Down to Earth Personality, Oversee 20 pax of PSA) @Jurong Up 6K #HJC

Purpose of Role

Lead and support a team of frontline service staff to ensure seamless ward operations, high service standards, coordinated patient services and effective execution of assigned services and projects.

Key Responsibilities

Operational Leadership, Excellence & Communication

• Oversee ward operations, ensuring efficient workflows and service delivery by Patient Service Associates (PSAs) and Patient Service Coordinators (PSCs).

• Uphold high standards of service, safety, and 5S standards.

• Lead or support service recovery efforts and implement improvements based on patient feedback.

• Drive continuous improvement initiatives to enhance patient experience and operational efficiency.

• Communicate key updates (e.g. policies, processes) clearly to frontline staff.

• Collaborate with clinical and operational stakeholders to ensure coordinated patient care.

People & Team Management

• Plan and manage staff deployment, rosters, and manpower coverage.

• Provide coaching and guidance to staff to uphold service excellence.

• Develop, review and update training materials to support onboarding and capability building.

• Foster team morale and engagement through active communication and recognition.

Reporting & Administration

• Ensure timely and accurate submission of reports.

• Support emergency preparedness activities.

• Participate in hospital or community events.

• Undertake projects and assignments as delegated.

Requirements

• Degree in any discipline, preferably in Healthcare, Business, or service-related fields.

• Minimum 2 years of relevant operational experience; supervisory experience is preferred.

• Experience in healthcare, hospitality, retail or other service-focused sectors is an advantage.

• Strong communication and interpersonal skills, with a passion for service excellence.

• Proven ability to work independently, adapt quickly and solve problems in a fast-paced environment.

• A strong team player with a collaborative mindset and a willingness to support and learn from others.

[No Need Exp OK!] Senior/ Assistant Manager/ Executive, Inpatient Operations (Down to Earth Personality, Oversee 20 pax of PSA) @Jurong Up 6K #HJC

Singapore | Posted: Apr 24, 2025

Purpose of Role Lead and support a team of frontline service staff to ensure seamless ward operations, high service standards, coordinated patient services and effective execution of assigned services and projects.

Key Responsibilities Operational Leadership, Excellence & Communication • Oversee ward operations, ensuring efficient workflows and service delivery by Patient Service Associates (PSAs) and Patient Service Coordinators (PSCs). • Uphold high standards of service, safety, and 5S standards. • Lead or support service recovery efforts and implement improvements based on patient feedback. • Drive continuous improvement initiatives to enhance patient experience and operational efficiency. • Communicate key updates (e.g. policies, processes) clearly to frontline staff. • Collaborate with clinical and operational stakeholders to ensure coordinated patient care. People & Team Management • Plan and manage staff deployment, rosters, and manpower coverage. • Provide coaching and guidance to staff to uphold service excellence. • Develop, review and update training materials to support onboarding and capability building. • Foster team morale and engagement through active communication and recognition. Reporting & Administration • Ensure timely and accurate submission of reports. • Support emergency preparedness activities. • Participate in hospital or community events. • Undertake projects and assignments as delegated. Requirements • Degree in any discipline, preferably in Healthcare, Business, or service-related fields. • Minimum 2 years of relevant operational experience; supervisory experience is preferred. • Experience in healthcare, hospitality, retail or other service-focused sectors is an advantage. • Strong communication and interpersonal skills, with a passion for service excellence. • Proven ability to work independently, adapt quickly and solve problems in a fast-paced environment. • A strong team player with a collaborative mindset and a willingness to support and learn from others.


TELE me at @jacechooo or WA me at https://wa.me/[phone] NOW!
Interested candidates please submit your resume to [e-mail]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)