Night Manager

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Night Manager to oversee night operations at the front office. This role involves ensuring exceptional service delivery to guests, managing staff scheduling, and maintaining service standards. The ideal candidate will have a Diploma in Hospitality Management and experience in supervisory roles within guest services.

Qualifications

• Minimum Diploma in Hospitality Management.
• 2-3 years of supervisory experience in guest services or front desk operations.

Responsibilities

• Oversee night operations of the front office.
• Assist in setting up training tools and guidelines.
• Handle guest complaints and monitor credit status.

Skills

Guest services

Complaint handling

Supervisory skills

Organizational skills

Knowledge of hotel operations

Education

Diploma in Hospitality Management

Job description

Job Overview

The Night Manager oversees the night operations of the front office , soliciting for feedback, addressing service and product issues. He/she ensures the smooth delivery of exceptional services to guests.

Key Responsibilities:

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assignment of rooms for all arrivals
• Monitor and control guest's credit status to ensure that payment is collectable and received on time
• Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
• Welcome and bid farewell to all VIP guest
• Be familiar with and ensure that all preparations for arrivals and departures are well organized
• Ensure that the lobby and the public areas are kept clean and maintained at all times
• Handle complaints or incidents/accidents occurring in the hotel and report the
• incidents handled accordingly in the Log Book
• Scheduling of staff
• Maintaining complete knowledge of hotel features and offerings

Talent Profile:

• Minimum Diploma in Hospitality Management
• 2-3 years of supervisory experience in guest services or front desk operations