New Customer Onboarding Strategist (Mandarin, English)

Google; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech firm is seeking a New Customer Onboarding Strategist in Singapore to manage customer success in digital advertising. The ideal candidate will have a Bachelor's degree and fluency in both Mandarin and English, along with consultative sales experience. Responsibilities include managing customer portfolios and collaborating with internal teams to enhance onboarding experiences.

Qualifications

• 2 years of experience in digital advertising or business development.
• Experience in consultative sales or management consulting is preferred.

Responsibilities

• Manage a new customer portfolio for digital advertising.
• Deliver against customer goals and provide onboarding support.
• Work with sales and product teams for customer handovers.

Skills

Fluent in Mandarin

Fluent in English

Consultative sales

Digital marketing knowledge

Education

Bachelor's degree or equivalent

Job description

Join to apply for the New Customer Onboarding Strategist (Mandarin, English) role at Google

Join to apply for the New Customer Onboarding Strategist (Mandarin, English) role at Google

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• Ability to communicate in English and Mandarin fluently to interact with local stakeholders in this customer-facing role.
  
  

Preferred qualifications:

• 3 years of experience in advertising, consultative sales, business development, or management consulting.
• Ability to reach out to customers by cold calling and helping them to grow their business.
  
  

About the jobBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will bring product knowledge, consultative promotion, and account management skills to work cross-functionally with acquisitions, product, program, and same-store teams.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a new customer portfolio for six months to set them up for success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver customer handovers.
• Implement ways to improve customer relationships. Share performance enhancing suggestions and promote other Google products.
• Provide advice to help advertisers get the return on their investment by working with them in a consultative role.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Advertising, and Customer Service

• Industries

  Information Services and Technology, Information and Internet

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