Networking Technical Services Systems Integration Specialist

NTT America, Inc.; Singapore; Hybrid; SGD 100,000 - 140,000; Full time

Job summary

NTT DATA is seeking a seasoned Networking Technical Services Systems Integration Specialist in Singapore. You will provide expert technical support to clients, compile clear specifications, and propose solutions with backups.

You’ll develop business understanding while pursuing professional level certifications. The role involves on-site and remote client interactions, documentation, and mentoring of junior engineers.

Qualifications

• Seasoned technical design and business principles understanding.
• Seasoned project fundamentals and administration ability.
• Seasoned project skills demonstrated in installations and assignments.
• Excellent customer engagement skills.

Responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems to relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Coordinates activities of junior engineers to meet targets.
• Involved in higher complexity design work with input to the design.
• Takes ownership of relevant technologies according to domain.
• Performs any other related task as required.

Skills

Client engagement

Verbal communication

Problem solving

Coaching/mentoring

Documentation/writing reports

On-site & remote collaboration

Leadership

Education

Bachelor's degree in Information Technology or Computing or related field

Cisco DevNet certification

Professional networking certifications (Cisco/Juniper/Aruba/F5, CCNP/JNCIS/ACMP)

Tools

Cisco

Juniper

Aruba

F5

CCNP

JNCIS

ACMP

Cisco DevNet

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

Key responsibilities:

• Interacts with clients on site and remote to meet complex requirements of a solution.

• Escalates unresolved problems and issues to the relevant third parties.

• Responds to escalated client requests.

• Escalates complex problems to the relevant third parties.

• Writes reports and proposals and completes and maintains project documentation.

• Assists with the documentation of standard operating procedures relating to installations and fixes.

• Acts as coach and mentor to more junior Implementation Engineers and Technicians.

• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.

• Included in higher complexity design work, with input to the design expected.

• Expected to take ownership of relevant technologies according to domain or specialization.

• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned understanding and appreciation of technical design and business principles.

• Seasoned project fundamental and administration ability.

• Seasoned project skills which are demonstrated in the execution of installations and other assignments.

• Excellent customer engagement skills

• Demonstrate relevant domain specialist knowledge.

• Excellent verbal communication skills.

• Client focused and displays a proactive approach to solving problems.

• Ability to work under pressure.

• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.

• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.

• Cisco Dev Net certification

Required experience:

• Seasoned work experience in technical implementation engineering, specific to Networking technologies.

• Seasoned experience engaging with clients and conducting presentations.

• Seasoned report writing experience.

• Seasoned project management

• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers

• Seasoned experience in diagnosis and troubleshooting

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.