Network Support Engineer

PACIFIC TECH PTE. LTD.; Singapore, Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking a customer support professional for troubleshooting and technical assistance roles. The position offers flexible hours and is open to fresh graduates. You will work closely with customers and vendors while enhancing your skills in the IT sector.

Qualifications

• Exposure to firewall, load balancers, endpoint protection is a plus.
• Ability to work under pressure with minimal supervision.
• Fresh graduates are welcome to apply.

Responsibilities

• Front-line support for customer inquiries and issues.
• Diagnose and troubleshoot product configuration and functional issues.
• Maintain rapport with customers and manage vendors.

Skills

Networking

Security Solutions

Communication

Analytical Skills

Education

Degree/Diploma in Computer Science/IT Technology or equivalent

Job description

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply