Network Support Engineer

St Engineering; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering company in Singapore is seeking a professional for a role in network management. Responsibilities include oversight of data network systems, vendor collaboration, and management of incidents. The ideal candidate possesses a CCNA certification and has experience in core network support and stakeholder management. Strong written and verbal communication skills are essential.

Qualifications

• Experience in incident and problem management.
• Ability to manage service level agreements with vendors.
• Proven capability in stakeholder management.

Responsibilities

• Provide oversight on operations and maintenance of data network systems.
• Conduct fault analysis and problem resolution with vendors.
• Engage with end users for troubleshooting network faults.

Skills

Core network support and maintenance

Risk assessment

Change requests

Vulnerabilities assessment

Stakeholder management

Communication skills

Education

CCNA or equivalent certification

Tools

Firewall

Switches

Routers

DNS configuration

DHCP configuration

NTP configuration

TCP/IP networking

Job description

Responsibilities

• Augment the client’s System Management Office reporting to the client’s System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.
• Responsibilities include but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement.
• Manage Vendor’s O&S team in conducting fault analysis, problem resolution, preventive maintenance, obsolescence management, change management and vulnerabilities tracking, patch management, etc.
• Engage End Users for first level investigation and troubleshooting of network faults/issues, scheduling of onsite activities, and ensure respective Vendors are triggered to address incidents in a timely manner and perform onsite activities to expectations.
• Review vendor’s monthly O&S reports and provide summary reports to System Managers and Ops Managers on the system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, over-and-above items, etc.
• Review Vendor’s service requests and deliverables for operational and preventive maintenance activities

Job Requirements

• Experience in the areas of core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, patching, etc.
• Possesses valid certification in CCNA or equivalent.
• Working knowledge of networking, network equipment and related systems where hands-on experience with firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. will be advantageous.
• Ability to lead and collaborate with vendors to manage SLA, plan and coordinate onsite activities, produce quality reports, value-add to deliverables and ensure compliance to policies and guidelines.
• Strong in written and verbal communications. Proven track record in stakeholder management with the ability to manage expectations, articulate and address concerns and communicate effectively with System Managers, End Users and Vendors.
• Prior working experience in defence organisations or government ministries requiring security clearance is highly preferred.
• Resourceful and proactive, able to work independently and as a team player