Network Support

JASON ELECTRONICS (PTE) LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Maritime Services Provider in Singapore seeks a Network Support professional to assist with pre and post-sales activities related to maritime telecommunications. The role involves supporting sales teams, designing onboard networks, installing IT systems, and providing customer support. Ideal candidates hold a diploma in Information Systems and possess skills in networking, firewalls, and problem-solving. This position may require shift rotations.

Benefits

Additional monetary allowance for weekend shifts

Qualifications

• Diploma in Information Systems, computer engineering, or related field.
• Strong analytical and interpersonal communication skills.
• Good documentation and report writing abilities.
• Ability to work independently with a strong learning mindset.
• Understanding of IP, networking, and firewall systems.
• Knowledge of satellite technology is a plus.

Responsibilities

• Support sales teams in determining customer requirements.
• Design communications networks onboard vessels.
• Install IT networks onboard vessels.
• Track and monitor all customer support activities.
• Log and track customer-reported issues.
• Support change requests for system settings.

Skills

Analytical skills

Interpersonal communication

Documentation skills

IP Networking

Firewall implementation

Problem-solving

Education

Diploma in Information Systems

Job description

Jason Marine Group Limited is a Maritime-centric Equipment and Service Provider based in Singapore, providing marine electronics and communications equipment/services and integration services for the commercial marine and offshore industries in Singapore, Asia and Europe regions.

We are seeking the Network Support (Marine Communications) to support the pre and post-sales activities related to the Maritime telecommunication solutions provided to the commercial marine and offshore vessels.

Roles and Responsibilities

Pre-sales

• Support the sales teams in determining customer requirements and recommend appropriate solutions e.g. based on vessel size and data usage requirements to pitch the right satellite solutions.
• Support the design of the communications network onboard vessels to connect to the satellite solutions recommended
• Perform the installation of IT networks (LAN setup, switches and routers settings, firewall settings etc) systems onboard vessels on satellite solutions per industry practices and vendor criteria. This includes the staging of customers’ systems and equipment and configuration settings and commissioning of services.

Post-sales

• Track all inbound and outbound activities including monitoring, maintenance, reporting, and problem resolution.
• Use the fault ticketing system to log and track timely resolution of customer-reported issues.
• Support customer’s change requests for systems settings e.g. firewall settings, top-ups of pre-paid value etc.
• Update of the technical knowledge database and determine methods to improve resolution turnaround time.

Requirements

• Diploma in Information Systems, computer engineering, related fields, or any related field.
• Good analytical and interpersonal communications skills.
• Good documentation and report writing skills.
• Able to work independently and with a strong keen to learn mindset.
• Good understanding and implementation skills in IP, Networking and Firewall.
• Knowledge of satellite technology will be an added advantage.

• Able to be on shift rotation. Additional monetary allowance will be compensated for weekend shift.