Network Operations Centre Engineer

Thales Group; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Thales Group in Singapore is seeking a collaborative NOC Engineer to join our 24x7 follow-the-sun network operations center. You will respond to alerts from global data centers, work daytime hours with weekend and holiday rotations, and contribute to incident management from our Singapore office at Suntec City.

You will apply networking knowledge to triage incidents, follow SOPs, mentor new engineers, and support ongoing projects to improve network reliability and performance, using tools like

Qualifications

• CCNA or JNCIA certification or equivalent.
• Linux scripting knowledge is an advantage.
• Working knowledge of internet routing (BGP).
• Strong TCP/IP, HTTP/S, DNS fundamentals.
• Basic Linux and scripting languages.
• Ability to collaborate and meet deadlines in time-sensitive situations.
• Organized multitasking and ability to work independently.
• Experience with monitoring tools like Zabbix, Grafana, ELK, Pingdom.

Responsibilities

• Respond to and remediate alerts across global datacenters.
• Triage incidents and follow SOPs, propose improvements.
• Serve as escalation point for critical issues.
• Improve network performance and stability.
• Build and maintain technical knowledge and mentor others.
• Participate in long-term projects and operational issues.
• Analyze data to produce reports on network performance.
• Grow in knowledge and scope of responsibility.

Skills

CCNA

JNCIA

Linux scripting

BGP

TCP/IP basics

HTTP/S/DNS knowledge

Linux basics

Scripting languages

Collaboration

Time management

Independent work

Monitoring experience

Tools

Zabbix

Grafana

ELK

Pingdom

Job description

Location: Singapore Suntec 2 Temasek Blv, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Job Description

We are seeking a collaborative and diligent individual with a passion for infrastructure to work as a Network Operations Center (NOC) Engineer within our global NOC. The NOC is a 24x7x365 follow-the-sun monitoring and response team responsible for the overall health and operational success of our cloud infrastructure. This function plays a key role in our commitment to customer success.

As a NOC Engineer, you will apply networking and operational knowledge to respond to and remediate alerts from network equipment and related systems across our global datacenters. You will work daytime hours, including weekend and holiday shift rotations, in our Singapore office, responding in real-time to alerts and events, and taking an active part in incident management. At times, you will also participate in projects that directly impact the reliability and performance of the Thales network.

Key Areas of Responsibility

• Actively engage in incident response: triage and remediation
• Follow standard operating procedures while recommending improvements based on experience and observations
• Serve as a point of escalation for critical customer issues
• Contribute to improving Imperva's global network performance and stability
• Build and maintain technical knowledge as you develop expertise
• Train and mentor new NOC engineers
• Assist on long-term projects and operational issues as needed
• Analyze operational data to produce reports and insights on network performance
• Demonstrate willingness to grow in knowledge and span of responsibility

Minimum Qualifications

• Networking certification such as CCNA, JNCIA, or equivalent
• Background in Linux scripting is an advantage
• Working knowledge of internet routing (BGP)
• Excellent knowledge of TCP/IP fundamentals, HTTP/S, and DNS
• Basic knowledge of Linux and scripting languages
• Ability to collaborate effectively and meet deadlines in time-sensitive situations
• Ability to stay organized in a multitasking environment
• Ability to work independently with minimal supervision
• Experience with monitoring tools or systems (Zabbix, Grafana, ELK, Pingdom, etc.)

Other information

• Working Location: Suntec City
• Working Days: 5 Days a week (Inclusive of weekends & PH)
• Working Hours: 6.30am - 3.30pm or 7.30am-4.30pm

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.