Network Implementation Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders.

• Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team as part of the IMO Governance model.

• Anticipate issues and delays that may occur and put contingency plans in place as appropriate.

• Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required.

• Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations. Work with others to utilize multiple information sources in order to resolve complex problems, identifying potential solutions and recommendations.

• Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria.

• Act as the Network Implementation SME for multiple initiatives and work closely with the Product and Technology teams to ensure that we act as One Visa (both internally and externally) and can identify and assist in the resolution of any obstacles that may arise.

• Engage and collaborate with internal/external resources throughout the product development lifecycle to identify Client impacts, and define required modifications to onboarding and support processes to address enhancements and the roll-out of new feature functionality.

• Responsible for the transition of products/services into BAU.

• Perform post-project analysis (within the Client Readiness Framework) to identify trends and actions to prevent future client impacts.

• Primary liaison with product offices to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.

• Perform new product/support impact assessments required to ensure overall effectiveness of the entire support organization.

• Role also requires significant interaction and subject matter expertise in a number of broad areas with unique requirements across the globe.

• Responsible for own workflow assignments and must be able to be a fast responder and be proactive in resolving problems and meeting deadlines.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

Preferred Qualifications

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), or up to 3 years of relevant experience with a PhD.
• Proven track record in delivering high value multi-functional transformation program and complex projects within a challenging and fast evolving matrix driven organization.
• Minimum 5 years of experience in project management or program management.
• Effective leadership, people management, communications and influencing skills.
• Excellent skills in drafting presentations, reports, communications, and other deliverables.
• Hold relevant project management qualifications (e.g. Prince II, Agile).
• Subject Matter Expertise in multiple areas of VPL platform processing as well as understanding of digital based technology including APIs.
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
• Able to set priorities, influence others, and manage client and stakeholder expectations.
• Demonstrated success in customer relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels.
• Analytical mindset with an ability to question status-quo and generate innovative ideas.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word).
• Excellent time management, organization, and planning skills are essential.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.