Network Expert (Ref 55305 / 55306)

Crédit Agricole SA; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

An established industry player seeks a Network Expert to lead technical support for network services. This pivotal role involves managing escalations, enhancing service efficiency, and collaborating with a diverse team of professionals. You will be at the forefront of operational support, ensuring the reliability of the Bank's Network and Security infrastructure. With a focus on innovation and best practices, you will play a key role in driving improvements and adapting to new technologies. If you are passionate about network management and looking to make a significant impact, this opportunity is for you!

Benefits

On-call support

Diversity and inclusion commitment

Training and development opportunities

Qualifications

• 10-15 years in Network management, with 3-5 years in financial institutions.
• Expertise in Cisco, Arista, Juniper, Checkpoint, and Fortinet technologies.

Responsibilities

• Provide Level 3 support for Network and Security components.
• Manage service improvements and document technical information.
• Drive root cause analysis for high severity incidents.

Skills

Network Management

Cisco Technologies

Arista Technologies

Juniper Networks

Firewall Management

VPN Solutions

IDS Systems

Customer Service

Team Collaboration

Problem Management

Education

Bachelor's Degree in Engineering

Tools

HPOmi

HPNNM

Service Now

Job description

The Network expert will be a technical expert for all Network services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Network/Security team in Singapore. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The Network/Security Expert role is responsible for supporting the CA-CIB International Networks and providing operational support to the Bank's Data Centers and satellite offices. They will assist in maintaining real-time monitoring of all the Bank's Network and Security components (LAN/MAN/WAN - Switches, Routers, IDS, Firewalls, Proxies, etc.) and provide Level 3 support in the event of issues or equipment failures.

Main Responsibilities

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

• Assigns technical tasks and manages delegation for technical issues.
• Animates the team to encourage collaboration and sharing of best practices.
• Has a role in supporting technical skills development.
• Supports new technologies and leverages them to provide consistency of service across streams.
• Manages service improvements for all Network services supported throughout the organization.
• Documents, reviews, maintains and shares relevant technical information with the team.
• Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance with the SLA.
• Implements and develops improvements based on LEAN-CA-CIB best practices.
• Focuses on automation and optimum use of the team to improve efficiency.
• Drives and delivers root cause analysis for any high severity issue.
• Reviews technology changes to identify potential risks.
• Is responsible for the problem management module in Service Now.

As an experienced professional in Network Services, he/she:

• Supports his/her team during diagnosis when technical issues arise in his/her scope of expertise.
• Is aware of the global IT structure so that he/she anticipates interrelationships within the organization.
• Manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
• Engages with technical peers, service managers, architects, and project teams on technology roadmap and projects.
• Facilitates transformation projects and suggests future directions for new areas of improvement and change.
• Is available and able to drive technically any complex or high severity incidents that occur within the scope of the role.
• Actively engages to understand new technologies and technology trends, incorporating them into CA-CIB operations.

Supplementary Information

Job specific environment and/or organization

• Fluent in written and spoken English.
• Preference will be given to those speaking fluent French.
• Working hours will primarily match Europe business hours - 2pm to 11pm SGT.
• On-call support will be provided on a rotational basis.

Mandatory Record of Accomplishment

• Minimum 10-15 years of experience in managing Network environment with about 3-5 years of experience in financial institutes.
• Must be a bachelor’s/engineering graduate.
• Subject matter expert on technologies such as Cisco, Arista, and Juniper Network, Checkpoint, Fortinet, McAfee, etc.
• Working knowledge of VPN Solutions, Firewalls, and IDS Systems.
• In-depth hands-on knowledge/experience on Network Technologies supporting LAN/MAN/WAN and good knowledge of HPOmi, HPNNM, and other Network Toolsets.
• Excellent communication, interpersonal, and logical skills.
• Customer service oriented.
• Team player.

General Information

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB): Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022). 8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East, and North Africa, support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking, and international trade. The Bank is a pioneer in the area of climate finance and is currently a market leader in this segment with a complete offer for all its clients. For more information, please visit www.ca-cib.com.

By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.