Network Expert (Ref 55305 / 55306)

Crédit Agricole Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading bank seeks a Network Expert to provide top-level support for network services and enhance operational efficiency. This role involves collaboration with various technical teams and hands-on management of high-severity incidents and service improvements. Ideal candidates should demonstrate strong problem-solving capabilities and a thorough understanding of networking technologies.

Qualifications

• Deep expertise in Network services for operational support.
• Ability to drive complex incidents and service improvements.
• Experience with real-time monitoring of LAN/MAN/WAN components.

Responsibilities

• Assign technical tasks and manage delegation for technical issues.
• Implement service improvements and document relevant technical information.
• Provide proactive and reactive support to maintain system availability.

Skills

Collaboration

Problem-solving

Technical direction

Automation

Documentation

Job description

Summary

The Network expert will be a technical expert for all Network services in CA-CIB. He/She will provide support and act as the last level of escalation point for all production support activities within the Network/Security team in Singapore. He/She must work effectively with technical peers such as architects, peer experts, and project teams on technology roadmaps and projects. He/She will control the scope of technical activities, develop best practices, manage knowledge, and ensure necessary training is imparted to the team where applicable.

The Network/Security Expert is responsible for supporting CA-CIB's International Networks and providing operational support to the bank's data centers and satellite offices. This includes maintaining real-time monitoring of all network and security components (LAN/MAN/WAN - Switches, Routers, IDS, Firewalls, Proxies, etc.) and providing Level 3 support for issues or equipment failures.

Main Responsibilities

The expert has a broad range of responsibilities, including:

• Assigning technical tasks and managing delegation for technical issues,
• Encouraging collaboration and sharing best practices within the team,
• Supporting technical skills development,
• Supporting new technologies and leveraging them to ensure consistent service across streams,
• Managing service improvements for all supported network services,
• Documenting, reviewing, maintaining, and sharing relevant technical information,
• Providing technical direction and supporting services proactively and reactively to maintain system availability and reliability according to SLAs,
• Implementing and developing improvements based on LEAN-CA-CIB best practices,
• Focusing on automation and optimal team utilization to improve efficiency,
• Driving root cause analysis for high-severity issues,
• Reviewing technology changes to identify potential risks,
• Managing the problem management module in ServiceNow.

As an experienced professional in Network Services, he/she:

• Supports the team during diagnosis of technical issues within their expertise,
• Is aware of the global IT structure to anticipate interrelationships within the organization,
• Manages Level 3 activities involving direct relationships with end users, architecture, design, and project management,
• Engages with technical peers, service managers, architects, and project teams on technology roadmaps and projects,
• Facilitates transformation projects and suggests future directions for improvements and changes,
• Is available and capable of driving complex or high-severity incidents within their scope,
• Actively engages with new technologies and trends, incorporating them into CA-CIB operations.