Network Engineer - Smarthands (Data Center, Shift in Ang Mo Kio)

Princeton Digital Group (Singapore) SG1 Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading company in data center operations seeks a Network Engineer to ensure optimum functionality of the cable network. Responsibilities include managing service tickets, installing cross-connects, and maintaining security procedures. The ideal candidate will have a Diploma in Network Engineering and relevant experience, working in a dynamic, team-oriented environment.

Qualifications

• 2 to 5 years experience in a similar role relating to Network Architecture.
• Familiar with ServiceNow and other operational systems.

Responsibilities

• Monitor and manage service tickets throughout the daily shift.
• Installation and termination of copper and fibre cross-connects.
• Ensure physical security and cleanliness of the data center.

Skills

Network Monitoring

Problem Solving

Documentation

Education

Diploma / ITE in Network or Computer Engineering

Job description

We Are Looking For

As the Network Engineer, you will be reporting to the Senior Operations Manager. You will be responsible for the monitoring and maintaining the operational integrity of the Data Center cable network. Your role is crucial in ensuring uninterrupted communication and data transmission across international regions through the Data Center infrastructure.

Roles & Responsibilities:

• Monitor, resolve and update all Operations-assigned service tickets (trouble tickets and customer request, installations of electrical and physical equipment) throughout the daily shift using PDG’s ticketing system
• Installation and termination of all copper and fibre cross-connects to include gathering of requirements, designing, labelling, testing and documentation
• Remain informed and up to date on the policies and procedures in the ServiceNow knowledge base, RunSmart OS etc
• Support the safety and cleanliness of the environment and occupants by being proactive in identifying issues you see need resolution, opening tickets for maintenance and taking the needed steps to get it done
• Operate, monitor, maintain, and respond to abnormal conditions in facilities system.
• Work closely with vendors, field technicians, and telecommunications service providers to resolve service issues and improvements
• Provide escorts for clients, vendors, and contractors to various onsite locations.
• Ensure physical security of data centre, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures

Job Requirements:

• Diploma / ITE in Network or Computer Engineering
• 2 to 5 years experience in a similar role relating to Network Architecture
• Able to work in Ang Mo Kio on a 12-hour rotating shift work schedule
• Prior experience in managing contractors (technical and soft services) and Technicians