We’re seeking a proactive and experienced Network Operations Engineer to maintain, enhance, and support our enterprise network infrastructure. This role focuses on operational reliability, infrastructure improvement, and technical troubleshooting within a dynamic IT environment.
Location: AMK
Working hours: Monday to Friday, Office Hours
Responsibilities:
- Design and enhance existing network architectures; support the rollout of new infrastructure solutions.
- Install, configure, and maintain network hardware such as switches, routers, and load balancers.
- Troubleshoot network issues, conduct root cause analysis, and ensure timely problem resolution.
- Monitor network health, including uptime, traffic, and device status, to proactively address issues.
- Escalate unresolved issues to relevant teams, vendors, or technology partners as needed.
- Schedule and execute regular infrastructure maintenance at data center locations.
- Plan and execute network changes, including upgrades and firmware patches, in line with best practices and procedures.
- Maintain operational excellence by preventing service breaches and ensuring full compliance with internal controls.
- Carry out service and change requests in accordance with defined service level timelines.
- Handle incident tickets and requests escalated from the service desk or monitoring tools.
- Manage and patch network devices as part of scheduled lifecycle activities.
- Coordinate with contractors and third parties involved in physical network installation and cabling.
- Collaborate with other IT teams during new deployments or for cross-domain troubleshooting efforts.
- Generate network performance metrics and contribute to operational reporting (e.g., monthly SLA reviews).
Requirements:
- At least 3-4 years of hands-on experience in network operations or infrastructure support roles.
- Practical exposure to advanced networking technologies—experience with software-defined networking (e.g., Cisco ACI) is a plus.
- Familiarity with cloud networking environments (public or hybrid cloud) is advantageous.
- Strong technical foundation in enterprise networking principles and operations.
- Possess active Cisco certifications (CCNA or CCNP).
- ITIL certification or understanding of IT service management frameworks is a plus.
- Ability to troubleshoot complex issues and deliver prompt resolutions.
- Strong multitasking and scheduling capabilities for managing daily tasks and ongoing projects.
- Strong ownership mindset and the ability to work under pressure to meet SLA commitments.
- Organized, detail-oriented, and capable of coordinating with multiple stakeholders effectively.
Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.
Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan
Celine Chan | R21103433
Talentsis Pte Ltd | EA No: 20C0312