Network Engineer (Healthcare Environment) #IFl

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in IT operations is seeking candidates for an Operations & Maintenance role. Responsibilities include monitoring IT infrastructure, managing incidents, and ensuring compliance with service level agreements. Ideal candidates will possess strong troubleshooting skills and relevant qualifications in IT or Computer Science, with experience in Cisco technologies preferred.

Qualifications

• Candidates with CCNA certification are preferred.
• 2-3 years of IT related working experience preferred.
• Experience in Cisco switching and wireless is a must.

Responsibilities

• Perform daily operational health checks for IT infrastructure.
• Troubleshoot production issues and network problems.
• Ensure timely updates to service delivery manager for support cases.

Skills

Troubleshooting

Cisco Switching

Routing

Wireless Technologies

Network Security

Education

Graduates in relevant fields (IT, Infocomm, Com Science)

Job description

Operations & Maintenance

• Daily operational health checks for the IT infrastructure.
• Monitor alarms & report to customer via email/mobile (if any major severity seen.)
• Firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Creation of change request plan and submit to customer operation manager or supervisor for review and approval.
• Maintain, track and update physical and logical diagram changes.
• Manage & track all cabling/patching records.
• Work and liaise with appointed partners/vendor for necessary site survey and discussions.
• Preparing weekly ticket tracking list for outstanding & resolved tickets.
• Prepare and provide monthly equipment status (system events, severity alerts, violations, overall status, etc..) report to customer.
• Work with appointed vendors and internal stakeholders to ensure internal audit compliance.
• Ensure that all correspondence with customers is performed in a prompt and courteous manner.
• Work closely with various team of engineers (internal & external) for troubleshooting.
• Ownership on critical incidents for customers to deliver resolution within SLA.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Perform L3 escalation to appointed partner and/or principal vendor.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Able to follow and meet customer SLA for all the incidents and requests.
• Take ownership of incidents and service delivery in customer’s environment.
• Undertake escalation for networking related matters from desktop engineers, perform troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes.
• Responsible for opening and closing of support tickets in ServiceNow Platform providing timely updates to customer and service delivery manager for support cases that has been allocated to you
• Any ad-hoc duties as assigned by supervisor.

Administrative

• Raising Change Request (CH), Service Request (SR).
• Update CH to customer ITSM platform after each change.
• Update master equipment inventory list once new equipment is deployed or RMAed.

Qualifications:

• Graduates in relevant fields of studies (IT, Infocomm, Com Science, Etc..)
• Candidates with CCNA certification are preferred.
• People with 2-3 years of IT related working experience are preferred.
• Candidate should have Cisco Switching, Routing, Wireless and Firewalls are preferred and having NAC experience is plus.
• Candidate should be able to handle user issues independently and provide resolution.
• Candidate must have troubleshooting experience on Cisco switching and wireless.
• Existing knowledge/certification for network operations including network, wireless, security technologies will be an added advantage.

Interested applicants, please Email, [e-mail]

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.