Network Engineer - #catalystWSP

Singtel Group; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their Infrastructure Service Assurance Team. This role offers a unique opportunity to engage in proactive monitoring and incident management, ensuring swift resolution of network faults. As part of a structured work-study program, candidates will gain hands-on experience while pursuing an honours degree in Infrastructure and Systems Engineering. This innovative firm is committed to fostering a diverse and inclusive workforce, making it an exciting place to grow your career in the ICT sector.

Qualifications

• Experience in proactive monitoring and incident management for network infrastructure.
• Ability to resolve hardware faults within SLA and document incidents.

Responsibilities

• Act as the first point of contact for fault incidents related to network infrastructure.
• Provide onsite support for Data Centres and Exchanges, including hardware replacement.

Skills

Incident Management

Proactive Monitoring

Hardware Fault Resolution

Communication Skills

Education

Polytechnic Diploma

Honours Degree in Infrastructure and Systems Engineering

Tools

SMOD Ticketing System

Job description

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At Singtel, we believe in the strength of a vibrant, diverse, and inclusive workforce, where backgrounds, perspectives, and life experiences help us innovate and connect with our customers. We strive to ensure all our practices are non-discriminatory and foster a fair, performance-based, and collaborative work culture.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!

Singtel, in partnership with the Singapore Institute of Technology, launched the "The Catalyst Programme" Work-Study Programme (WSP) in Feb 2023. This structured on-the-job development program allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Infrastructure and Systems Engineering. The program is open to both internal employees and external diploma holders, preferably from the ICT domain, but non-ICT diploma holders are encouraged to apply.

This 3-year program aims to develop and groom talent in Singapore's ICT sector, offering micro-credentials for each module that stack up to an honours degree in Infrastructure and Systems Engineering. Candidates will be offered specific roles, such as the one described below. Are you ready for this challenge?

Infrastructure Service Assurance Team

The Infrastructure Service Assurance (ISA) team from EIS is responsible for being the first point of contact and responder for fault incidents related to the network infrastructure managed and operated by EIS, such as Singtel CPLUS, SDWAN, and Megapop IP network. The goal is to restore service operation swiftly during faults, minimize impact, and maintain SLA commitments.

• Proactive monitoring and incident management for IP infrastructure, with escalation and communication to stakeholders as needed.
• Liaising with local service providers until issues are resolved.
• Escalating issues to higher levels when necessary.
• Resolving hardware faults within the 4-hour SLA, including tracking diagnosis time, RMA dispatch, replacement, and return of faulty units.
• Providing physical onsite support for Data Centres and Exchanges, including hardware replacement, fiber fault resolution, and end-to-end testing at POP locations without CE support.
• Documenting all incidents and events through the SMOD ticketing system.