NetSuite & IT Operations Support Analyst

LAI Games; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Group Medical Insurance

Paid time off

Learning Management System

Job summary

LAI Games is seeking an experienced IT Operations/NetSuite support professional in Singapore to assist end-users, resolve technical queries, and provide timely recommendations. You will deliver high-quality customer service while handling administrative tasks for NetSuite ERP and IT hardware.

Responsibilities include provisioning user accounts, data import, workflow customization, testing, and coordinating internal UAT.

Qualifications

• Diploma / Degree in Infocom Technology or equivalent.
• Demonstrable experience in Application Support in a related field.
• Ability to work independently to research possible solutions and report back on findings.
• Exceptional customer service skills.
• Excellent written and verbal communication skills. Can-do attitude.
• Excellent problem-solving skills.
• Task oriented and able to deliver under pressure.

Responsibilities

• Provisioning of user accounts and access, manage company ERP system
• Report Customization and Data import
• Workflow customization
• Upkeep data by checking and rectifying the discrepancies
• Simulate scenarios within Sandbox
• Research and test possible solutions to verify feasibility
• Understand NetSuite’s capabilities and make recommendations based on best practices as part of solutioning and workaround
• Create Test Scripts to verify enhancements
• Coordinate internal User Acceptance Testing IT Operations
• Laptop and peripherals setup
• Perform user administrative tasks such as setting up of Laptop and Provisioning user access to company network. NetSuite ERP and IT Operations Support
• Provide first level support to internal users of the NetSuite ERP and IT hardware
• Troubleshoot, resolve, and elevate issues and follow through for resolution
• Work with External Vendors to resolve issues or make improvements to the existing system
• Attend ad-hoc meetings with stakeholders from other Global regions outside Singapore office hours
• Maintain the internal Helpdesk Ticketing System
• Prepare KPI reports on ticket resolution
• Enthusiastic approach to expanding knowledge in both NetSuite and IT Operations areas
• Any other matters as assigned by your immediate supervisor

Skills

Application support

Customer service

Communication

Problem solving

Independent research

Education

Infocom Technology degree

Tools

NetSuite ERP

Microsoft Office 365

Azure AD

IT hardware

Job description

LAI Games is seeking an experienced IT Operations/NetSuite support professional in Singapore to assist end-users, resolve technical queries, and provide timely recommendations. You will deliver high-quality customer service while handling administrative tasks for NetSuite ERP and IT hardware.

Responsibilities include provisioning user accounts, data import, workflow customization, testing, and coordinating internal UAT.