MT - Incident Manager

SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking an Incident Manager to enhance client experience by resolving complex production incidents swiftly. This role is crucial in maintaining the highest standards of ITIL best practices and ensuring effective management of incidents and problems. The ideal candidate will have a strong background in banking applications and experience in supporting end-user services. Join a dynamic team that prioritizes operational excellence and customer satisfaction, while enjoying competitive compensation and comprehensive medical coverage.

Benefits

Above-market medical coverage/insurance

Qualifications

• ITIL certification is essential for managing incidents and problems.
• Experience in banking and payments projects is highly valued.

Responsibilities

• Support payments applications for regional and global business.
• Ensure Incident and Problem Management meet ITIL standards.

Skills

ITIL Certification

Incident Management

Analytical Skills

Problem Management

Banking Applications

Job description

Incident Manager

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an Incident Manager to be the key focal point for the client experience and be responsible for the speedy and satisfactory resolution of complex/major production incidents.

Responsibilities:

1. Support payments applications related to regional (APAC/EMEA/AMRS) or global business.
2. Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements, and organizational needs.
3. Manage problem investigations through to conclusion, ensuring root cause is identified, documented, and resolved.
4. Establish and implement effective analytical practices to provide critical MI and reports on operational performance.
5. Identify gaps between output and business requirements.

Requirements:

• ITIL certification.
• Familiarity with supporting Desktop End User Services, Infrastructure, Banking Applications, and Operations.
• Experience with banking and payments projects.

Additional Information:

• Location: HarbourFront
• Working hours: Monday to Friday, 9 am to 6 pm.
• Competitive salary commensurate with experience, with above-market medical coverage/insurance.