MS CRM Business Analyst/System Analyst

Unison Group; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a skilled MS CRM Business Analyst. The ideal candidate will have extensive experience in implementing MS Dynamics D365, particularly with banking clients, and strong functional knowledge of Sales and Service modules. Responsibilities include guiding users, managing system deployments, and gathering requirements. This position offers an excellent opportunity to contribute to important projects in a dynamic environment.

Qualifications

• System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.
• Experience in implementing D365 with Banking clients.
• Hands-on experience in the configuration of Microsoft Dynamics CRM.

Responsibilities

• Guide users on the best possible solutions.
• Manage multiple system deployment projects as a Business Analyst.
• Gather business requirements and review functional specifications.

Skills

MS Dynamics

Business Analysis

CRM Implementation

Sales & Service Modules

User Guidance

Job description

Requirements

Job Title : MS CRM Business Analyst

• System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.
• Experience in implementing D365 with Banking clients (Service & Sales modules).
• Strong Functional experience with Sales & Service Modules of D365.
• Experience in Guiding users on the best possible solutions, advise them on Menus and screens - final outcome, etc.
• Experience in CRM modules for Sales and Service modules.
• Hands-on experience in the configuration of Microsoft Dynamics CRM.
• experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain
• Experience in business requirements gathering, reviewing functional specification and technical design document
• Exposure in interacting with multiple teams (functional and technical)
• Experience in aligning specification from multiple systems and interfaces (middleware, core system and CRM)
• Experience in issues management (prioritization and assignment to the rightful team)
• Experienced in mapping business processes and writing user stories and requirement specifications.
• Experienced in managing multiple system deployment projects as a Business Analyst.