Motor Claims Assessor

Inchcape; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in the automotive sector. This role involves assisting customers with accident reporting and vehicle repairs, providing estimates, and ensuring quality checks on repaired vehicles. The ideal candidate will possess strong analytical and communication skills, with a keen attention to detail. If you are passionate about the automotive industry and thrive in a customer-focused environment, this opportunity is perfect for you. Join a company that values its people and offers a dynamic workplace where you can grow and make a difference.

Qualifications

• Minimum Nitec 3 in Automotive Technology or 1 year of relevant experience.
• Strong knowledge of insurance policies and industry standards.

Responsibilities

• Assist customers with accident reporting and vehicle repairs.
• Liaise and negotiate repair costs with surveyors and insurance companies.
• Deliver excellent customer service and handle complaints.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Negotiation Skills

Attention to Detail

Education

Nitec 3 in Automotive Technology

Job description

Job Description

Who We Are

AtInchcape Singapore, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand isOUR PEOPLE.

Job Responsibilities

1. To assist customers in accident reporting, claims and vehicle repairs.

2. To assess damaged vehicles, provide repair cost estimates to insurance companies.

3. To liaise and negotiate repair cost with surveyors, finalization of work and submission of claims.

4. To conduct visual inspection on vehicle condition before taking in vehicle.

5. Perform quality checks on repaired vehicle before customer’s collection.

6. Coordinate with Workshop Controller on progression of vehicle repairs .

7. Communicate effectively with customer, providing updates on work progress, claim status and explain claim decisions.

8. Document all assessments, decisions, and communications in a detailed and organized manner.

9. Deliver excellent customer service, handling complaints and feedback.

10. Assist on any other tasks / projects assigned by superiors.

Job Requirements

Job Requirements

1. Minimum Nitec 3 in Automotive Technology or 1 year of relevant work experience in the Automotive industry

2. Knowledge of insurance policies, regulations, and industry standards.

3. Strong analytical and problem-solving skills.

4. Excellent communication and negotiation abilities.

5. Detail-oriented with a focus on accuracy in assessments.

6. Willing to perform 5.5 working days.