Mới Customer Care (Support for Students and Parents, Fluent English)

Công Ty TNHH Geniebook Vietnam; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading education platform in Singapore seeks a Customer Care representative to enhance student engagement and support parents. This role involves analyzing student data, resolving issues, and maintaining proactive communication with families, fostering students' academic success.

Qualifications

• Proficient in English communication.
• Experience in customer service or educational support is preferred.
• Ability to analyze student data to optimize improvement.

Responsibilities

• Develop strategies to increase student engagement.
• Address concerns and maintain customer satisfaction.
• Analyze learner data and report to parents.

Skills

Customer engagement

Data analysis

Communication

Problem-solving

Job description

Customer Care (Support for Students and Parents, Fluent English)

Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.

From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for an amazing global talents to scale Geniebook exponentially across Southeast Asia.

So join us today to inspire a new generation of learners and help even more students learn smarter and do better!

Reporting line to: Learning Advisor Manager

- Develop and implement strategies to consistently increase student engagement with Geniebook.

- Address any concerns, queries, or issues promptly and effectively to maintain a high level of customer satisfaction.

- Analyze & share students' learner's data with the parents to maximise students' improvement and highlight the benefit of Geniebook.

- Increase customer's lifetime value by obtaining add-on, referral, and upgrade of Geniebook plan.

- Maintain regular and proactive contact with parents/students on a monthly basis.

- Inspire and motivate students to set and achieve their academic goals.

- Identify students' strengths and weaknesses and provide guidance for improvement.

- Assist parents in navigating the Geniebook platform to improve their child's user experience.