Modern Trade Key Account Assistant

HOUSE OF AMBER NECTAR PTE. LTD.; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

A leading FMCG company in Singapore seeks a Key Account Assistant to provide operational support for managing relationships with major retailers and online platforms. Ideal candidates should have a diploma or degree in a related field and possess 1-2 years of experience in FMCG or retail. Skills in Microsoft Excel and effective communication are essential for success in this fast-paced role.

Qualifications

• 1–2 years’ experience in FMCG, retail, e-commerce operations, or account management.
• Experience with modern trade and/or online retailers is valued.
• Self-motivated with the ability to manage multiple priorities.

Responsibilities

• Assist in promotion management and coordination.
• Act as a contact for operational issues with buyers.
• Input and process purchase orders accurately.
• Prepare weekly sales and inventory reports.
• Support ad hoc projects assigned by the Key Account Manager.

Skills

Communication skills

Organizational skills

Proficiency in Microsoft Excel

Attention to detail

Education

Diploma or Degree in Business, Marketing or Supply Chain

Tools

Microsoft Excel

Online retailer management systems

Job description

Job Title:

Key Account Assistant (Modern Trade & Online Retail)

Location:

Singapore

Reports to:

Key Account Manager – Modern Trade & Online Retail

Job Overview

The Key Account Assistant provides operational and administrative support to the Key Account Manager in managing relationships with major modern trade and online retailers across Singapore. This includes— but is not limited to—chains such as NTUC FairPrice, DFI Retail Group (Cold Storage, Giant, Guardian), 7-Eleven, Sheng Siong, and online platforms like RedMart and Pandamart. The role ensures smooth execution of promotions, efficient day-to-day coordination, and accurate processing of orders for both offline and online retail partners.

Key Responsibilities

1. Promotion Management & Administrative Support

• Assist in the creation, submission, and tracking of promotional listings in retailer and e-commerce portals (e.g., NTUC, DFI, 7-Eleven, Sheng Siong, RedMart, Pandamart).
• Coordinate internally with marketing, supply chain, and finance teams to ensure all promotion details and deadlines are met.
• Maintain and update records of promotion calendars and compile post-promotion evaluations.

2. Retailer & E-commerce Coordination

• Act as a primary contact for operational day-to-day matters with buyers, store, and e-commerce representatives.
• Follow up with retail and online partners on price changes, new product listings, promotional execution, and campaign launches.
• Ensure prompt resolution of any stock, pricing, or delivery issues raised by both traditional and online retailers.

3. Order Management Support

• Input and process purchase orders received from all assigned modern trade and online retail partners, ensuring accuracy of product details, pricing, and quantities.
• Liaise closely with the supply chain team for order tracking and on-time delivery.
• Monitor inventory positions and flag potential out-of-stock risks to the Key Account Manager.

4. Reporting & Documentation

• Assist in preparing weekly sales, inventory, and performance reports across all modern trade and online accounts.
• Gather feedback from store and online platforms regarding promotions and product displays.
• Maintain up-to-date digital and physical account files, agreements, and administrative documentation.

5. General Support

• Support ad hoc projects assigned by the Key Account Manager.
• Help prepare for buyer and platform meetings, compiling relevant sales analytics and presentation materials.

Requirements

• Diploma or Degree in Business, Marketing, Supply Chain, or a related field.
• 1–2 years’ experience in FMCG, retail, e-commerce operations, or account management support. Modern trade and/or online retailer experience are valued.
• Proficient in Microsoft Excel, Word, PowerPoint; experience with online retailer management systems and e-commerce platforms is an advantage.
• Strong organizational skills and attention to detail.
• Effective communication and interpersonal skills across diverse account types.
• Self-motivated with the ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Attention to Detail — for accurate promotion and order input across diverse retail platforms.
• Proactive Problem-Solving — for handling a broad range of retailer and e-commerce needs.
• Collaboration — working closely with managers and cross-functional internal teams.
• Customer Focus — keen understanding of both in-store and online retailer needs to deliver excellent support.