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MNC Desktop Engineer Support/ Helpdesk Engineer ( 1-2 yrs exp)
RECRUITFLASH PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
Full time
Yesterday
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Job description
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions. Conduct remote troubleshooting
Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs
Direct unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests
Benefits include good pay, allowance, and bonus.
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