MNC Desktop Engineer Support

RECRUITFLASH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Technical Support Specialist to assist users with hardware and software issues. The role involves troubleshooting, guiding clients through installations, and creating technical documentation. If you have experience in technical support and a passion for helping users solve problems, apply now. Attractive salary and benefits are offered.

Benefits

Good Pay

Good allowance

Good Bonus

Qualifications

• Experience in technical support roles focusing on hardware and software issues.
• Ability to guide users through set-up and troubleshoot problems.

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and peripherals.
• Conduct remote troubleshooting and follow up with clients.

Skills

Customer support

Troubleshooting

Technical documentation

Network connectivity

Job description

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions. Conduct remote troubleshooting

Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs

Direct unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests

Help create technical documentation and manuals

Support Engineers and troubleshoot problems associated with network connectivity, and workstation hardware/software

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Benefits:

• Good Pay
• Good allowance
• Good Bonus

To apply, please send an updated Resume / CV in Ms Word format to [e-mail] or WhatsApp your resume to 98332779

Consultant in-charge: Quah Li Lian (Lilian) (Registration No: R1983286)