Mid Market Customer Success Manager - APAC

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

As our first APAC Mid Market Customer Success Manager, you’ll play a key role in making sure our local customers succeed, incorporate Gong into their daily lives, and become raving fans.

RESPONSIBILITIES

1. Partner with customers’ senior executives to uncover business pain and strategically map Gong’s value.
2. Drive engagement & adoption and foster enthusiastic, passionate customers.
3. Establish a trusted relationship with each client and drive continuous value of our products.
4. Proactively identify and lead team process improvements.

QUALIFICATIONS

1. 5+ years of relevant work experience, in a CSM or Account Management role managing 30+ accounts.
2. Demonstrated background in developing and managing commercial relationships and renewing contracts.
3. Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty.
4. Excellent verbal and written communication skills.
5. Previous B2B SaaS and enterprise software experience.

YOU ARE

1. Passionate about providing an exceptional customer experience.
2. Creative, resourceful, detail-oriented, and well-organised.
3. A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.
4. Someone who flourishes when given responsibility and a sense of ownership.

YOU’LL GET TO

1. Proactively own and manage the success of a portfolio of accounts, serving as the main point of contact.