MGR/AVP, Business Analyst – ERP System & Process Change

OCBC; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

OCBC Singapore invites a Business Analyst to help deliver ERP system improvements and process changes across finance workstreams. You will document requirements, run fit-gap analysis, support testing, and coordinate with IT, Finance Operations, HR, and tax teams to ensure solutions meet business needs and group standards.

The role emphasizes analytical thinking, collaboration, and a proactive approach to automation and AI-enabled capabilities to enhance data quality and controls within the

Qualifications

• Degree or professional qualification in Accountancy or Business.
• 3–5 years of experience in finance operations, ERP, or business process change.
• Strong analytical skills to interpret information and identify actions.
• Solid knowledge of finance processes, controls, and operational risk.
• Proactive, meticulous, and able to manage competing priorities independently.

Responsibilities

• Support ERP system across multiple finance workstreams by documenting requirements and clarifying business needs.
• Assist in project delivery activities: requirements gathering, fit-gap, walkthroughs, and testing prep.
• Analyze current-state processes, identify pain points, and propose improvements.
• Provide input on data requirements, system behavior, controls, and user adoption considerations.
• Contribute to playbacks, design walkthroughs, testing cycles, and sign-off activities.
• Coordinate with IT, implementation partners, Finance Ops, HR, Tax, and stakeholders to ensure delivery aligns with standards.
• Support testing activities including Oracle quarterly updates, UAT, and defect tracking.
• Assist production support by investigating functional issues with business and tech teams.
• Identify opportunities to leverage Oracle Fusion, automation, and AI-enabled tools to improve efficiency.

Skills

Finance analytics

ERP analytics

Requirements gathering

Issue investigation

Process improvement

Stakeholder management

Independent worker

Communication skills

Adaptability

Education

Degree in Accountancy or Business

Tools

Oracle Fusion

ERP systems

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

The Business Analyst – ERP System & Process Change supports the delivery, operations, and continuous improvement of the ERP System Platform across OCBC Singapore, Malaysia, Hong Kong, Macau, International Branches, and BOS entities in Singapore, Hong Kong, Malaysia, the United Kingdom, and the United Arab Emirates.

How You Succeed

You succeed by combining analytical thinking with a collaborative mindset to deliver effective ERP and process improvements. By understanding business needs, working closely with stakeholders, and embracing automation and AI-enabled capabilities, you help enhance efficiency, strengthen controls, and improve the overall user experience across the finance ecosystem

What you do

• Support ERP System across finance workstreams such as Data Sourcing, Accounting Hub, Chart of Accounts, General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Staff Expenses, Account Reconciliation by documenting requirements, clarifying business needs, and following through on assigned action items.

• Assist in project delivery activities, including requirements gathering, fit-gap documentation, solution walkthroughs, testing preparation, change impact assessment, user readiness activities, go-live support, and post-implementation follow-up.

• Analyse current-state processes, user issues, operational pain points, and basic control gaps, and propose practical improvement ideas for review by stakeholders.

• Provide input on process flows, data requirements, system behaviour, exception handling, controls, and user adoption considerations.

• Contribute to solution playbacks, design walkthroughs, testing cycles, and business sign-off activities by reviewing assigned configurations, reports, workflows, interfaces, and process changes against agreed requirements.

• Coordinate with IT teams, implementation partners, Finance Operations, HR Division, Tax, and other business stakeholders to gather information, track issues, support change request analysis, and help ensure deliverables are aligned with business needs and group standards.

• Support testing activities including Oracle Quarterly updates for assigned scope, including preparing test scenarios and test scripts, executing UAT, logging and tracking defects, retesting, preparing evidence for business review and sign-off.

• Assist in production support by investigating functional issues with business and technology teams.

• Contribute to continuous improvement by identifying opportunities to use Oracle Fusion capabilities, automation, reporting, analytics, and AI-enabled tools to improve user experience, data quality, process efficiency, and control effectiveness.

Who you are

• Degree or professional qualification in Accountancy, Business, or an equivalent discipline.

• 3 - 5 years of relevant working experience in finance operations, ERP systems, business analysis, or business process change.

• Good analytical skills with the ability to interpret information, investigate issues, document findings, and recommend practical next steps.

• Good understanding of finance processes, controls, and operational risk considerations.

• Proactive, meticulous, and able to work independently while managing competing priorities.

• Dynamic and resilient, with the ability to work effectively under pressure.

• Good interpersonal and communication skills, with the ability to work with business users, IT teams, implementation partners, and senior team members.

• Continuous improvement mindset, with interest in automation, AI-enabled capabilities, and process optimisation.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.