Messaging Services Senior Specialist - MS Teams

NTT DATA North America; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NTT DATA North America is looking for a Messaging Services Senior Specialist - MS Teams to join its innovative team in Singapore. This role involves managing Microsoft Teams services, providing technical support, and ensuring secure infrastructure implementations. Qualified candidates should have extensive experience with MS Teams and networking principles, alongside a passion for advancing within a dynamic organization.

Qualifications

• Experience in managing Microsoft Teams and supporting end users.
• Familiarity with server and networking principles in an enterprise environment.
• Ability to evaluate, engineer, test, and implement secure infrastructures.

Responsibilities

• Managing Microsoft Teams and direct routing configurations.
• Troubleshooting issues and performing change management activities.
• Providing technical support and training to team members.

Skills

Experience with Microsoft Teams

MS calling plan

Direct routing

Operator connect

Intermediate knowledge of IP Telephony

Job description

Messaging Services Senior Specialist - MS Teams

NTT DATA is seeking a Messaging Services Senior Specialist - MS Teams to join their team in Bangalore, Karnataka, India. The role involves managing Microsoft Teams, supporting end users, configuring and managing Direct Routing, troubleshooting issues, and performing change management activities such as adding features, configurations, and security enhancements.

Key qualifications include experience with Microsoft Teams, MS calling plan, Direct routing, Operator connect, and intermediate knowledge of IP Telephony. Familiarity with server and networking principles in an enterprise environment is also required. Responsibilities include evaluating, engineering, testing, and implementing secure infrastructures, documenting platform standards, and providing technical support and training to team members.

The role also involves acting as a resource for escalation issues, gathering business requirements, providing updates to leadership, and handling high-severity issues, CRQ deployments during weekends and holidays, and on-call support. If you are passionate and eager to grow within a forward-thinking organization, apply now to join NTT DATA's inclusive and innovative team.

About NTT DATA: NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. As a Top Employer, they have diverse experts across more than 50 countries, offering services in consulting, AI, industry solutions, and application management. They are committed to helping clients innovate and transform for long-term success. Visit us at us.nttdata.com.