Merchant & Supply Product Ops Lead

TikTok Pte. Ltd.; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

TikTok Local Services is seeking a seasoned Product Operations lead to drive merchandise and supply-side initiatives, including product listing, category frameworks, and AI-powered tools. You will own core modules and be accountable for supply scale, merchandise competitiveness, and order volume.

You will align cross-functional teams—R&D, Industry Operations and Traffic Strategy—manage the full lifecycle of complex projects, build a knowledge graph, and translate insights into optimized

Qualifications

• Bachelor's degree or above.
• 5+ years of experience in product operations, product management, or strategy roles within the tech/internet industry, focusing on merchant, merchandise, or supply ecosystem.
• Professional proficiency in English in a fast-paced, global environment.
• Proven track record in Project Management and Stakeholder Management.

Responsibilities

• Drive product operations for the merchandise and supply side of TikTok Local Services.
• Take ownership of core modules (e.g. product listing, category/attribute frameworks, AI-driven efficiency tools) and accountable for overall supply scale, merchandise competitiveness, and order volume.
• Exhibit exceptional Project Management and Stakeholder Management skills.
• Act as the central hub to align cross-functional teams—R&D, Industry Operations, and Traffic Strategy—managing the full lifecycle of complex projects to ensure the successful delivery of localized, intelligent merchant tools.
• Establish merchandise tiering standards and build a systematic knowledge graph framework.
• Partner with search and recommendation teams to translate user insights into optimized supply-demand matching, boosting conversion efficiency.
• Develop and execute GTM strategies for new product features and operational initiatives, driving adoption of tools and GMV growth.
• Build robust data monitoring and performance evaluation systems.
• Establish a VOC loop to detect anomalies, conduct analyses, and draft MRDs for continuous product iteration.

Skills

Product ops

Project mgmt

Stakeholder mgmt

Merchant focus

English proficiency

Education

Bachelor's degree

Job description

TikTok Local Services is seeking a seasoned Product Operations lead to drive merchandise and supply-side initiatives, including product listing, category frameworks, and AI-powered tools. You will own core modules and be accountable for supply scale, merchandise competitiveness, and order volume.

You will align cross-functional teams—R&D, Industry Operations and Traffic Strategy—manage the full lifecycle of complex projects, build a knowledge graph, and translate insights into optimized