Merchant Relations Officer (Business/Operations/Compliance/Payment Support)

BW NEXUS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A financial services company in Singapore is seeking an individual responsible for merchant servicing, payment operations, and project coordination. The ideal candidate will have strong multitasking skills, attention to detail, and experience with payment platforms. You will be responsible for overseeing merchant onboarding, executing payment transactions, and managing documentation. This role requires excellent communication skills and a proactive approach to problem-solving.

Qualifications

• Ability to work independently and collaboratively.
• Strong analytical and problem-solving capabilities.
• Flexible and adaptable to changing priorities.

Responsibilities

• Oversee end-to-end merchant onboarding processes.
• Execute cross-border payment transactions.
• Identify operational gaps for workflow improvements.
• Prepare and maintain records related to merchant activities.
• Keep abreast of industry trends and regulatory changes.

Skills

Multitasking and prioritization

Proactive problem-solving

Attention to detail

Excellent communication

Service orientation

Interpersonal skills

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

This role is responsible for merchant servicing, payment operations, project coordination and documentation to ensure the seamless execution of daily business activities.

Key Responsibilities

Merchant Servicing

• Oversee end-to-end merchant onboarding processes, including account evaluation, KYC documentation, agreement execution, regular meetings, and technical system integration.
• Provide ongoing account servicing post-boarding, addressing merchant inquiries and resolving ad hoc and recurring operational issues.
• Conduct periodic account reviews to ensure compliance, operational efficiency and sustained business performance.

Payment Operations

• Execute cross-border payment transactions, ensuring timely and accurate processing.
• Investigate and resolve payment-related issues while minimising disruptions to operations.

Project Management

• Identify operational gaps and contribute to the development of improved workflows and processes.
• Collaborate with project management team and cross-functional departments to support and deliver operational and system-related initiatives.

Documentation

• Prepare and maintain accurate records and reports related to merchant activities and operations.
• Draft, update, and manage Standard Operating Procedures (SOPs) for all relevant operational processes.

General Responsibilities

• Keep abreast of industry trends, regulatory changes, and emerging payment technologies.
• Undertake other administrative and operational duties as required to support business functions.

Requirements

• Strong ability to multitask and prioritise effectively in fast-paced, deadline-driven environment.
• Proactive and self-motivated, with a demonstrated ability to take initiative and resolve issues independently.
• High level of attention to detail and a strong commitment to accuracy and quality.
• Flexible and adaptable to changing priorities and new challenges.
• Service-oriented mindset with excellent interpersonal and customer-facing skills.
• Able to work independently while also collaborating effectively across cross-functional teams.
• Excellent communication skills, both written and verbal, with strong analytical and problem-solving capabilities.
• Proficient in Microsoft Office software, such as Excel, Words, PowerPoint and Outlook.
• Familiarity with payment platforms, APIs, or system integration is an advantage.