Merchant Operations and Support Executive

CUBE PAYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading payment services company in Singapore is seeking a Merchant Operations and Support Executive to ensure smooth onboarding and compliance for merchants. The ideal candidate will have strong attention to detail and excellent communication skills, working closely with the sales team and internal departments to resolve any documentation issues and support merchant operations.

Qualifications

• Strong attention to detail and a meticulous approach to reviewing documents.
• Excellent communication skills to liaise effectively with merchants and internal teams.
• Ability to work collaboratively with Sales Managers and other departments.

Responsibilities

• Collaborate with Sales Managers to assist merchants in gathering required documentation.
• Review and verify all submitted merchant documents for accuracy and compliance.
• Act as the main point of contact for merchants regarding documentation-related queries.

Skills

Attention to detail

Communication skills

Collaboration

Organizational skills

Problem-solving skills

Job description

We are seeking a proactive and detail-oriented individual to join our team as a Merchant Operations and Support Executive. In this role, you will play a crucial part in ensuring smooth onboarding and compliance for our merchants while supporting the sales team.

Key Responsibilities:

• Collaborate with Sales Managers to assist merchants in gathering and completing required documentation for onboarding and compliance purposes.
• Review and verify all submitted merchant documents to ensure accuracy and compliance with internal policies and regulatory requirements before submission to the Compliance Department.
• Act as the main point of contact for merchants regarding documentation-related queries and provide guidance as needed.
• Work closely with internal teams, including Compliance and Finance, to ensure a seamless onboarding experience for merchants.
• Maintain and update merchant records and documentation in accordance with company policies.
• Support the resolution of any documentation discrepancies or issues in a timely manner.
• Assist in preparing merchant-related reports and operational updates.
• Provide administrative support for merchant operations

Requirements:

• Strong attention to detail and a meticulous approach to reviewing documents.
• Excellent communication skills to liaise effectively with merchants and internal teams.
• Ability to work collaboratively with Sales Managers and other departments.
• Prior experience in operations, documentation management, or customer support is an advantage.
• Familiarity with compliance requirements in the financial or payment services industry is a plus.
• A proactive mindset with strong organizational and problem-solving skills.