Membership Services / Guest Relations (Membership, up to 5k!)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a Membership Concierge to enhance member experiences through personalized service and effective communication. The role involves onboarding new members, addressing inquiries, and coordinating services to ensure satisfaction and retention. Ideal candidates will have experience in customer service or hospitality and possess strong interpersonal skills.

Qualifications

• 1-2 years of relevant experience in guest relations or customer service.
• Proven experience in customer service or hospitality.
• Proficiency in CRM systems and basic office software.

Responsibilities

• Welcome and greet members, providing personalized service.
• Guide new members through onboarding and account setup.
• Serve as the key contact for member-related queries.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving abilities

Attention to detail

Tools

CRM systems

Basic office software

Job description

The Membership Concierge serves as the primary point of contact for members, delivering personalized, high-quality service and ensuring a seamless membership experience. This role involves handling inquiries, resolving concerns, facilitating member services, and maintaining strong member relationships to drive satisfaction and retention.

Responsibilities:

1. Member Engagement & Experience:
   Welcome and greet members in a warm, professional manner.
   Provide personalized service to enhance the overall member experience.
   Anticipate and respond to members' needs, inquiries, and preferences.
2. Member Onboarding & Orientation:
   Guide new members through the onboarding process, including tours, account setup, and benefit explanations.
   Ensure new members feel welcomed and well-informed about all available services.
3. Communication & Support:
   Serve as a key point of contact for all member-related queries.
   Communicate membership policies, events, and updates effectively.
   Respond promptly to phone, email, and in-person requests.
4. Service Coordination:
   Assist in booking and coordinating services, appointments, and reservations related to the membership.
   Liaise with internal departments (e.g., reservations, events, facilities) to fulfill member requests.
5. Issue Resolution:
   Address and resolve member concerns or complaints professionally and promptly.
   Escalate complex issues to the appropriate department or manager when needed.
6. Event Support:
   Assist with organizing and promoting member events and activities.
   Attend events to engage with members and provide support.

Requirements:

• 1-2 years of relevant experience in a similar role (guest relations, customer service).
• Proven experience in customer service, hospitality, or a membership-based environment.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in CRM systems and basic office software.
• High attention to detail and a proactive approach to service.

Note: We regret to inform that only shortlisted candidates will be notified.

EA License Number: Vivian Chen

R23116467

EA 24C2366