Membership Services Associate

Chinese Swimming Club; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a prestigious city and country club in Singapore as a member of the front office team. You will be responsible for engaging prospective members, managing sales processes, and providing excellent customer service, while also contributing to the club’s operational success.

Qualifications

• Excellent customer service skills required.
• Experience in front desk roles preferred.
• Diploma or GCE 'A' Levels is preferred.

Responsibilities

• Lead club tours and pitch membership packages.
• Track and analyze sales performance.
• Handle membership-related applications and payments.

Skills

Customer Service

Interpersonal Skills

Education

Diploma

GCE 'A' Levels

Job description

About Us

Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

Responsibilities:

• Lead potential members on informative & engaging club tours, highlighting the club's unique features, amenities & benefits.
• Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
• Track & analyze sales performance, identifying trends and opportunities for improvement
• Assisting with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.
• Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
  Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, as necessary.
• Performing general administrative tasks, e.g answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.
• Effectively communicate with members staff and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
• Address member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
• Handle correspondence with reciprocal and affiliated clubs.
• Any other duties assigned by Duty Manager and Head of Membership from time to time

Pre-requisites

• Excellent customer service with good interpersonal skills
• Prior work experience on front desk roles
• Candidates who hold a Diploma/ GCE “A” levels is preferred.
• 5.5 days week (Rostered shift. No midnight shift)

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.