Membership Advisor (Japanese Speaking) - TK

PASONA SINGAPORE PTE. LTD.; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Membership Advisor (Japanese Speaking) who will handle inbound member calls, assist with vacation planning, and resolve customer inquiries. Candidates must have a diploma, customer service experience, and proficiency in English and Japanese. This position allows for full remote work following probation and operates during Japan hours.

Benefits

Language allowance

Incentive programs

Qualifications

• 1 year of working experience in a related field is preferred.
• Required to communicate in English and Japanese.

Responsibilities

• Handle in-bound calls within corporate service levels.
• Assist customers in vacation planning and hotel reservations.
• Answer emails with accuracy and clarity.

Skills

Customer service orientation

Good communication skills

Excellent telephone etiquette

Ability to multi-task

Education

Diploma or higher

Tools

Travel-related reservation system

Job description

• Monday to Friday (7 45 pm to 5 15 pm)
• Basic Salary: Up to $3500
• Language Allowance: $550
• Incentive: $200 - $300

Membership Advisor (Japanese Speaking)

*You can work from home fully after probation*

- This job will follow Japan hours, Office hours and fully Work from Home

■Job Description:

The Customer Service Executive will be responsible for servicing inbound member calls from our client's Hotel Group Member base. This position will complete reservations and encourage member retention through value-added delivery.

➤Handle in-bound calls within corporate service levels

➤Assist customers in vacation planning and worldwide hotels reservations

➤Answering customer enquiries and resolving customer care issues

➤Optimize booking opportunities and promoting member retention and loyalty

➤Answer emails with accuracy, clarity and simplicity in a customer friendly manner

➤Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

■Job Requirements：

➤Candidate must possess at least a Diploma or higher.

➤1 year of working experience in the related field is preferred

➤Customer service oriented

➤Good Communication Skills

➤Excellent telephone etiquette, good written and verbal communication skills

➤Experience with travel related reservation system will be an advantage

➤Ability to multi-task and work independently with minimal supervision

➤Required language(s): This role is expected to communicate to English with internal stakeholders and Japanese with Japanese speaking guests/clients located in overseas/Japan counterparts

Interested applicants, please send your resume [e-mail] to Tiffany Koh (R1104633) with email subject header "Job Application for (Japanese speaking) Membership Advisor (Japanese Speaking)- TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen