Membership Advisor (English & Mandarin)

Membership Advisor (English & Mandarin) in Singapore Owner Services at Marriott Vacations Worldwide

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Position Overview

The Membership Advisor will be responsible for servicing inbound member calls and emails from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Core Responsibilities

1. Handle inbound calls within stipulated service levels
2. Assist customers in vacation planning and worldwide hotel reservations
3. Resolve customer care issues and handle inquiries
4. Maintain call logs and documentation
5. Promote booking opportunities and foster customer loyalty
6. Respond to emails with clarity and professionalism
7. Collaborate with other departments to ensure customer satisfaction
8. Conduct one-on-one program education sessions with members (by appointment)
9. Assist customers with various Marriott Vacation Club products
10. Send acknowledgment confirmations after requests
11. Follow up post-stay based on customer feedback
12. Update contact lists and perform periodic calls
13. Manage trade fulfillment for Marriott Reward Points and issue certificates
14. Collect payments such as Annual Dues, Maintenance Fees, and Loan Payments
15. Generate upgrade and referral leads
16. Assist with contract modifications and resale inquiries in collaboration with the Contract Admin team

Preferred Qualifications

Minimum of one (1) year of relevant experience preferred.

Fluent in English and Mandarin to communicate effectively with native speakers. Additional languages are a plus.

Willing to work on weekends, public holidays, and rotating shifts.

Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.

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