Member Experience & Engagement Lead

SUTL MARINA DEVELOPMENT PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A luxury hospitality provider in Singapore seeks a Member Experience Coordinator. This role involves enhancing member engagement, building relationships, and overseeing the member journey. Candidates should have a degree in Hospitality or a related field, with 1-2 years of customer experience in luxury settings preferred. Strong interpersonal and communication skills are essential. This position requires collaboration across departments to maintain high service standards, with weekend and holiday availability.

Qualifications

• Bachelor’s degree in Hospitality, Business, Communications, or related field required.
• 1-2 years of experience in customer/member experience preferred, particularly in luxury or hospitality.
• Proficient in CRM systems and member engagement tools.

Responsibilities

• Serve as the primary point of contact for member experience initiatives.
• Develop and implement programs that enhance member engagement.
• Collaborate with teams to maintain high service standards.

Skills

Interpersonal skills

Communication skills

CRM systems proficiency

Member journey mapping

Service design

Education

Bachelor’s degree in Hospitality, Business, or Communications

Job description

A luxury hospitality provider in Singapore seeks a Member Experience Coordinator. This role involves enhancing member engagement, building relationships, and overseeing the member journey. Candidates should have a degree in Hospitality or a related field, with 1-2 years of customer experience in luxury settings preferred. Strong interpersonal and communication skills are essential. This position requires collaboration across departments to maintain high service standards, with weekend and holiday availability.