Medical Information Specialist I

PPD DEVELOPMENT (S) PTE. LTD.; Singapore; Hybrid; SGD 30,000 - 45,000; Full time

Job summary

A leading company is looking for a Medical Information Specialist to provide exceptional service in handling inquiries related to medical and technical information. Candidates will have a Bachelor's degree in a healthcare field and proficiency in English and Korean. Responsibilities include responding to client inquiries, analyzing data, and supporting compliance with regulatory guidelines. This hybrid role offers a dynamic work environment, focusing on clear communication and organizational skills.

Qualifications

• Education: Bachelor's degree in healthcare or life sciences.
• Experience: 0 to 2 years in a relevant field.
• Language proficiency in English and Korean required.

Responsibilities

• Responds to medical information inquiries via various channels.
• Analyzes and documents inquiries according to guidelines.
• Maintains knowledge of corporate policies and client products.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Ability to interpret complex information

Education

Bachelor's degree in healthcare or life sciences

Job description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer.

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We handle medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training. This role will support customers who are based in South Korea and/or Korean speakers.

A day in the Life

Responds accurately to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.

• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.

Education

• Bachelor's degree, health care or life science degree accepted

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills
• Excellent language skills (comprehension, speaking, reading and writing); Fully proficient in both English and Korean are required as this role is required to support customers based in South Korea and/or Korean speakers.
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Working Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• This position is a hybrid position
• Fast paced, independent self-study training requires to be completed in strict timeline (around 4 weeks) with once per week in office expectations or as required by manager