Mechanical Service Technician | Car provided

PROSPECT CONSULTING SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking a Technical Support Engineer to provide on-site customer service and support for mechanical equipment. The role involves installations, troubleshooting, and customer training, with a strong emphasis on technical documentation and collaboration with project and sales teams. Candidates should possess a diploma or degree in Mechanical Engineering and 3-5 years of relevant experience.

Qualifications

• 3–5 years in a technical support role, ideally in dosing pumps or industrial equipment.
• Ability to manage multiple tasks independently in high-pressure environments.
• Proficient in documentation and report writing.

Responsibilities

• Deliver on-site technical service and support to resolve customer issues.
• Assist in product installations, troubleshooting, and training.
• Collaborate with Sales and Project teams on proposals and solutions.

Skills

Troubleshooting

Communication

Customer Service

Education

Diploma or Degree in Mechanical Engineering

Job description

Key Responsibilities:

• Deliver on-site technical service and support to resolve customer issues efficiently.
• Assist in product installations, rollouts, troubleshooting, and maintenance.
• Provide technical advice and training to customers and internal teams.
• Collaborate with Sales and Project teams on proposals, solution design, and customer requirements.
• Support product testing, configuration, and application problem-solving.
• Create technical drawings, documentation, and BOMs.
• Conduct internal and external technical trainings and seminars.
• Maintain spare parts inventory and plan service activities.
• Travel up to 75% for customer support.

Requirements:

• Diploma or Degree in Mechanical Engineering or equivalent experience.
• 3–5 years in a technical support role, ideally in dosing pumps or industrial equipment.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple tasks independently in high-pressure environments.
• Proficient in documentation and report writing.