MBS ASPIRE, Paiza Butler

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Marina Bay Sands seeks an ambitious early-career Butler to deliver personalized guest experiences across Paiza and Paiza Royal Collections. The role involves front-line service, coordinating pre-arrival to departure, and ensuring flawless guest journeys with attention to detail.

As you progress, you will mentor junior butlers, handle VIP guest needs, and potentially move toward senior leadership within the Butler Services team. A passion for hospitality and excellence is essential.

Qualifications

• Diploma or Degree holder, or currently in the final year of study and able to commence employment upon completion of studies
• This is an early career talent programme intended for individuals with less than 2 years of full-time work experience
• Ambitious, forward-thinking, with leadership potential and a growth mindset

Responsibilities

• Oversee the butler service desk and guest arrangements.
• Coordinate pre-arrival and arrival processes, and personalized in-house services.
• Mentor and train junior butlers; lead a Butler Services team.
• Ensure VIP guest experiences in Paiza and Paiza Royal Collections; oversee daily operations of Butler Services.

Skills

Leadership potential

Customer service

Team collaboration

Growth mindset

Education

Diploma or Degree

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

At Marina Bay Sands, Paiza Butler team plays a vital role in ensuring the highest standards of seamless and personalized guest journey in Paiza and Paiza Royal Collections. Starting from pre-arrival to departure. The butler is responsible for overseeing all aspects of a guest’s experience such as butler service desk, pre-arrival arrangements, smooth check-in and arrival processes, personalized in-house services, and memorable departure, and a fond farewell. The butler will strive to listen attentively, observe the details, and create opportunities for meaningful interactions with the aim of anticipating every guest's needs and wants. Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

The role of the butler is multifaceted, combining skills from various departments such as Call Center, Front Office, Housekeeping, Guest Services, Concierge, Reservations, Food and Beverage, Transportation, and Facilities. This integration allows the butler to manage a wide range of tasks, from coordinating special requests and suite preparations to arranging dining experiences and transportation. The butler is committed to delivering an Above Beyond stay for every guest by ensuring that every detail is meticulously managed and personalized throughout their journey at Marina Bay Sands. Transitioning to the role of a Senior Butler, one will be specifically tasked with looking after VIP guests, Paiza Royal Collection suites and ensuring their stay is flawless and exceeds expectations. The Senior Butler also plays a key role in mentoring and training new butlers, upholding the highest standards of service excellence. At the finish line, in the capacity of a Butler Supervisor, one will be responsible for overseeing the daily operations of the Butler Services team to ensure exceptional guest experiences, conduct department training, proactively look for innovative ways to propel the team to next level. This role will require excellent operational management skills, competent customer feedback handling and a strong focus on coordinating with multiple departments to facilitate seamless guest arrivals and departures. One will lead and mentor a team of Butlers, ensuring the highest standards of personalized service. Paiza Butler Services team continues to maintain Forbes 5 stars ratings and remains prominent on the World’s hospitality stage.

Development Outcomes

• 1. Personalized Service Mastery Delivering bespoke experiences by anticipating guest needs, curating tailored services and meaningful interactions that reflect Above Beyond.
• 2. Leadership Skills Develop confidence in leading by example, mentoring junior butlers, and fostering a culture of excellence and continuous improvement.
• 3. Guest-Centric Mindset Learn to manage Paiza and Paiza Royal Collection guests with discretion, precision, and an unwavering commitment to privacy and exclusivity.
• 4. Innovation and Process Enhancement Contribute creative ideas and implement initiatives that elevate personalized service, streamline processes, and set new benchmarks for luxury hospitality.

Job Requirements

Education & Certification

Diploma or Degree holder in any discipline, or currently in the final year of study and able to commence employment upon completion of studies

Experience

This is an early career talent programme intended for individuals with less than 2 years of full-time work experience

Other Prerequisites

Ambitious, forward-thinking, with leadership potential and a growth mindset Collaborative, confident, and thrive in dynamic team environments Curious and adaptable, with a desire to learn across diverse functions Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.