Markets Operations - Custody Operations Manager, Manager

ocbc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

OCBC Bank in Singapore is seeking a Custody Operations Manager to oversee end-to-end custody processing, asset servicing, reconciliations and risk controls across markets and products.

Reporting to the Head of Markets Operations, the role collaborates with Front Office, Product, Client Services, Risk, Compliance, Finance, Technology and market infrastructures to ensure accurate processing, timely settlements and robust operational controls.

Responsibilities

• Custody Transaction Processing: End-to-end processing of custody transactions, validation, matching, settlement, position maintenance and exception resolution.
• Asset Servicing and Income Processing: Oversee corporate actions, income events, elections and deadlines; update records; escalate material risks.
• Reconciliation and Exception Management: Daily reconciliation of positions, cash, transactions; investigate breaks; coordinate resolution.
• Risk, Control and Governance: Maintain daily controls; identify gaps; support audits and regulatory reviews.
• Service and Stakeholder Management: Manage relations with Front Office, Product, Client Services, Finance, Technology and custodians.
• Change and Operational Readiness: Assess readiness for new products/markets; drive testing, implementation and automation

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

The Custody Operations Manager is responsible for the accurate, timely and controlled delivery of end-to-end custody operations. The role oversees securities settlement, asset servicing, cash and position reconciliation, client and counterparty instructions, exception management and operational controls across relevant markets and products.

Reporting to the Head, Markets Operations, the successful candidate will provide functional operational support to the team, manage operational risk and service quality, and work closely with Front Office, Product, Client Services, Risk, Compliance, Finance, Technology, custodians, agents and market infrastructures for the OCBC Custody business. The role also supports new products, market changes, system enhancements and process set up.

Key Responsibilities

1. Custody Transaction Processing

   Perform end-to-end processing of custody transactions, including instruction validation, matching, settlement, position maintenance and exception resolution for client assets ranging from traditional assets to digital assets

   Working with sub-custodians to make sure trades are processed accurately within market, client and internal cut-off times.

   Support Custody business in new markets, new client initiatives, and be the operational SME to client' transactions, asset management in traditional, physical such as precious metal and digital asset types

2. Asset Servicing and Income Processing

   Oversee processing of corporate actions, income events, redemptions, maturities and other asset-servicing activities.

   Validate event details, entitlement calculations, elections, deadlines and client or Front Office instructions before processing.

   Monitor receivables, claims, market deadlines and unresolved events, with timely escalation of material risks or service issues.

   Ensure client and internal records are updated accurately and supporting evidence is retained.

3. Reconciliation and Exception Management

   Perform or oversee daily reconciliation of securities positions, cash balances, transactions, fees and other relevant custody records.

   Investigate nostro, depot, ledger and system breaks, and coordinate resolution with agents, custodians, Finance, Technology and relevant business teams.

   Monitor aged breaks, failed settlements, overdrafts, claims and suspense items, ensuring clear ownership and timely closure.

   Produce accurate management information on volumes, service levels, exceptions, risks and remediation progress.

4. Risk, Control and Governance

   Own daily operational controls and ensure control evidence is complete, accurate and retained in accordance with requirements.

   Identify operational risks, control gaps and recurring issues; perform root-cause analysis and implement sustainable remediation.

   Maintain procedures, process maps, control documentation, escalation protocols and business continuity arrangements.

   Support audits, regulatory reviews, risk assessments, incident investigations and management reporting.

   Ensure activities comply with applicable internal policies and relevant regulatory, sanctions and financial-crime requirements.

5. Service and Stakeholder Management

   Manage operational relationships with Front Office, Product, Client Services, Risk, Compliance, Finance, Technology, external custodians, agents and market infrastructures.

   Provide timely and clear updates on settlement risks, market events, exceptions, incidents and service-impacting issues.

   Support client enquiries and service reviews by providing accurate operational analysis and driving resolution of recurring issues.

   Escalate material risks, control breaches and service failures promptly and transparently.

6. Change and Operational Readiness

   Assess operational readiness for new products, markets, custodians, regulatory changes and system implementations.

   Lead or support requirements definition, testing, implementation, procedure updates and post-deployment monitoring.

   Drive automation, standardisation and process redesign to strengthen controls