Marketplace Operations Specialist

Bugis Street Outlets; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Career growth

Supportive environment

Training & development

Job summary

Bugis Street Outlets seeks an energetic E-commerce Operations Coordinator in Singapore to manage daily sales across Shopee, TikTok Shop, and EPOS. You will maintain product listings, pricing, campaigns, and coordinate stock with the warehouse for smooth fulfilment.

Ideal candidates hold a Diploma/ Degree in Business or related field, with 1–2 years in e-commerce and strong Excel skills. The role offers growth in a fast-paced beauty/retail environment and opportunities to optimize processes.

Qualifications

• Diploma or Degree in Business, Marketing, E‑Commerce, or related discipline.
• Minimum 1–2 years of relevant e-commerce experience.
• Hands-on experience with Shopee, TikTok Shop, and EPOS platforms.
• Good understanding of online marketplace operations and order fulfilment processes.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Strong organizational, analytical, and problem-solving skills in fast-paced environments.
• Ability to work independently and manage multiple tasks efficiently.
• Experience in beauty, retail, or FMCG is an advantage.

Responsibilities

• Manage daily operations of Shopee, TikTok Shop, and EPOS platforms to ensure smooth sales processes
• Create and maintain accurate product listings, pricing, promotions, and detailed product information
• Upload new products with precise descriptions, images, and specifications
• Monitor inventory levels and coordinate timely stock replenishment with the warehouse team
• Process online orders, returns, exchanges, and refunds promptly to maintain operational efficiency
• Plan and execute marketplace campaigns, vouchers, bundles, and flash sales
• Analyze store performance, sales trends, and competitor activities to inform strategic decisions
• Generate weekly and monthly sales and inventory reports to track business metrics
• Synchronize product pricing and inventory across all sales channels to ensure consistency
• Collaborate with the marketing team on product launches and promotional campaigns
• Respond to customer enquiries and resolve issues to maintain excellent customer satisfaction
• Support retail operations and perform ad hoc duties as assigned by management

Skills

Shopee

TikTok Shop

EPOS

Microsoft Excel

MS Office

Analytical skills

Problem-solving

Time management

Independent work

E-commerce operations

Education

Diploma or Degree in Business, Marketing, E‑Commerce, or related discipline

Tools

Shopee

TikTok Shop

EPOS platforms

Job description

Bugis Street Outlets seeks an energetic E-commerce Operations Coordinator in Singapore to manage daily sales across Shopee, TikTok Shop, and EPOS. You will maintain product listings, pricing, campaigns, and coordinate stock with the warehouse for smooth fulfilment.

Ideal candidates hold a Diploma/ Degree in Business or related field, with 1–2 years in e-commerce and strong Excel skills. The role offers growth in a fast-paced beauty/retail environment and opportunities to optimize processes.