Marketing Operations & AI Manager

SGP005 Thomson Reuters Corporation Pte Ltd; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Flex My Way

Career development program

Industry competitive benefits

Job summary

Thomson Reuters and Marketing Operations team seek a manager to run the regional marketing tech stack, manage lead lifecycle, and deliver reliable analytics across Asia and Emerging Markets. You will own data, reporting, and AI workflows that power the demand engine and marketing decisions.

The role requires 5+ years in marketing operations, proficiency with Eloqua/SFDC, and strong SQL/Power BI skills. This hybrid position supports flexible work arrangements and regional collaboration across

Qualifications

• Five or more years hands-on in marketing operations in a B2B technology environment.
• Strong hands-on experience administering a marketing automation platform such as Eloqua or Marketo, and Salesforce, including automation, integrations, lead scoring, and lifecycle management.
• A strong data and analytics background: you query and join data with SQL, build reporting in Power BI, and turn marketing and pipeline data into clear analysis, insight, and recommendations.
• Foundation in business analytics or data science, comfortable working with larger datasets to find and explain what is happening.

Responsibilities

• Run the regional marketing technology stack and integrations day to day, including Eloqua and Salesforce.
• Own the lead lifecycle, scoring, and MQL to SQL handoff to sales.
• Own KPI and reporting framework and the data behind it, including tracking, attribution, and insights.
• Build and maintain Power BI reporting and guide a junior analyst who produces routine reporting.
• Design and run AI and automation workflows to remove repetitive tasks and speed up operations.

Skills

Marketing operations

Marketing automation

SQL

Power BI

Data analytics

Education

Bachelor's degree in a related field

Tools

Eloqua

Salesforce

Power BI

SQL

Job description

As Marketing Operations & AI Manager for Asia and Emerging Markets, you run the region's marketing technology, data, automation, and reporting. You own the platforms, integrations, data, dashboards, and AI workflows that the whole marketing team depends on, and you keep them working. This is the systems and data layer underneath marketing, distinct from campaign operations, who build and ship the campaigns themselves. Your job is to keep the demand engine running reliably, the data clean, and marketing's contribution to pipeline measurable and trusted. TR is investing in AEM marketing so it runs on better systems and practical automation. Done well, this role takes manual, repetitive work off the team, gives everyone reporting they can rely on, and makes AI an everyday tool rather than a project.

About the Role

• Run the marketing technology stack: administer, configure, and maintain the regional marketing technology platforms and their integrations day to day, including Eloqua (or the regional marketing automation platform) and Salesforce, covering system configuration, user management, data flows, and platform migrations.
• Own the lead lifecycle and routing: build and maintain lead capture, scoring, and lifecycle management, the routing rules, and the MQL to SQL definitions and handoff into business development and sales, so leads move cleanly and fast.
• Own reporting, analysis, and insight: own the KPI and reporting framework and the data behind it, including tracking and attribution; analyse marketing and pipeline performance; and turn the numbers into clear insight and recommendations for marketing and commercial leaders, what they mean and what to do.
• Build and maintain reporting in Power BI and SQL, and guide the more junior analyst who produces routine reporting.
• Build AI and automation into the work: design, build, and run AI and agent workflows for repetitive operations tasks such as data hygiene, lead routing, segmentation, reporting, and localisation, turning manual effort into fast, reliable automation.
• Keep data clean and compliant: maintain data quality, enrichment and the integrity of records, and keep marketing activity compliant with data regulation across AEM markets.
• Keep marketing organised: maintain campaign taxonomy, naming, and the standard processes and templates that keep marketing consistent across markets, and support budget tracking and reporting.
• Document, train, and work with vendors: create clear documentation and run onboarding and training so marketers across the region use the tools and processes consistently, and work with external vendors and platform partners.

About You

• Five or more years hands‑on in marketing operations, marketing technology, or go‑to‑market operations in a B2B technology environment.
• Strong hands‑on experience administering a marketing automation platform such as Eloqua or Marketo, and Salesforce, including automation, integrations, lead scoring, and lifecycle management.
• A strong data and analytics background: you query and join data with SQL, build reporting in Power BI, and turn marketing and pipeline data into clear analysis, insight, and recommendations.
• A foundation in business analytics or data science, comfortable working with larger datasets to find and explain what is happening.
• Hands‑on experience building AI and automation, including agentic AI workflows, to remove repetitive work and speed up marketing operations.
• Practical command of the lead lifecycle and a sales and marketing reporting background, including lead scoring, routing, the MQL to SQL handoff, and funnel reporting.
• Experience working across a matrixed, multi‑region organisation, ideally across Asia or emerging markets.
• A self‑starter who spots and fixes problems before they reach the wider team, experienced enough to set the reporting standard and guide a more junior analyst, and a clear communicator who can explain technical work to non‑technical colleagues.

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.

Industry Competitive Benefits

• flexible vacation
• two company‑wide Mental Health Days off
• access to the Headspace app
• retirement savings
• tuition reimbursement
• employee incentive programs
• resources for mental, physical, and financial wellbeing

Culture

Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.

Reuters, part of Thomson Reuters, is a world‑leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com.