MARKETING MANAGER

AL AKSHA RESTAURANT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant in Singapore is seeking a Restaurant Marketing Manager to oversee daily operations, staff management, and customer service. The ideal candidate will ensure compliance with regulations, manage finances effectively, and execute marketing strategies to promote growth. This role requires strong leadership, financial acumen, and a customer-centric approach.

Qualifications

• Experience in operational management and staff lead.
• Strong customer service orientation.
• Proficient in financial management and budget handling.

Responsibilities

• Oversee daily operations and staff management.
• Ensure customer satisfaction and service quality.
• Manage budgets, financials, and marketing strategies.

Skills

Operational Management

Staff Management

Customer Service

Financial Management

Inventory Management

Marketing

Job description

Restaurant marketing Manager position typically involves overseeing all aspects of restaurant operations, ensuring quality service, maintaining operational standards, managing staff, and contributing to business growth. Below is a general outline of the responsibilities and duties that may be expected for this role:

1. Operational Management:

• Oversee the daily operations of the restaurant, ensuring smooth and efficient service.
• Monitor and enforce food safety and cleanliness standards in accordance with local regulations.
• Ensure that all operational procedures and protocols are followed consistently.

2. Staff Management:

• Recruit, train, and manage restaurant staff, including front-of-house and kitchen employees.
• Set performance goals and provide regular feedback, coaching, and training.
• Schedule shifts and manage staffing levels to meet business demands.
• Foster a positive work environment to motivate and retain staff.

3. Customer Service:

• Ensure high standards of customer service are maintained.
• Address customer complaints and resolve issues in a professional and timely manner.
• Monitor guest feedback and take action to improve service quality and customer satisfaction.

4. Financial Management:

• Manage budgets and ensure cost control across all areas of the business, including food, labor, and overhead.
• Monitor sales and revenue, analyze financial reports, and implement strategies to meet financial goals.
• Handle cash flow and ensure accurate billing and payments.

5. Inventory & Supply Chain Management:

• Oversee inventory levels and ensure that stock is maintained and replenished.
• Manage relationships with suppliers to ensure timely deliveries and competitive pricing.
• Track and reduce waste to improve profitability.

6. Marketing & Promotion:

• Collaborate with marketing teams to promote the restaurant and drive customer traffic.
• Plan and execute marketing campaigns and events, such as discounts, special menus, or holiday promotions.
• Analyze market trends to identify new opportunities for growth.

7. Compliance & Regulations:

• Ensure the restaurant complies with all legal and health regulations, including licensing, health codes, and employee rights.
• Maintain records for audits, inspections, and reporting.

8. Strategic Planning:

• Work with upper management to develop strategies for long-term growth and business success.
• Assist in the development of new policies and procedures to improve operational efficiency.

9. Technology and Systems Management:

• Oversee POS (Point of Sale) systems, reservation systems, and other technology to enhance operations.
• Ensure that technology is used effectively for inventory, ordering, and customer management.