Marketing Assistant

Wilmar International Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a detail-oriented Operations Executive to oversee pre-and post-shipment activities, manage documentation, and ensure smooth operations. Ideal candidates will have experience in customer service, strong communication skills, and proficiency in SAP and Excel. This role offers an opportunity to contribute to the efficiency of a growing team.

Qualifications

• 2-3 years of customer service or operations experience preferred in a manufacturing environment.
• Detail-oriented with strong organizational skills.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Manage pre-shipment activities and correspondence with clients.
• Handle operational and shipment documentation for accuracy.
• Compile and prepare monthly reports and provide data support.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Organizational skills

Customer-focused mindset

Team player

Follow-up abilities

Education

G.C.E. 'O' Level or Diploma in Business or related fields

Tools

SAP

Microsoft Excel

CRM systems

Tableau

Job description

Job Responsibilities:

· Manage pre-shipment activities, including completing customer questionnaires, supplier registration forms, financial detail submissions, coordinating with internal teams (lab, finance, shipping), and ensuring all compliance or documentation requirements are fulfilled before shipment.

· Oversee post-shipment processes, such as tracking delivery progress, sending shipping documents to customers, coordinating with finance for payment collection, addressing customer feedback or claims, and ensuring transactions are properly closed with full payment received.

· Handle and manage all operational and shipment documentation, ensuring accuracy and timely processing.

· Liaise with commercial, shipping, finance, and lab teams, both locally and across regional offices, to ensure smooth execution of orders.

· Communicate with clients to resolve any operational or contractual issues and provide timely updates.

· Address and follow up on customer technical requests (CTR) and ensure all matters are resolved promptly.

· Follow up with customers on payment status and assist the finance team in collections.

· Maintain proper filing and tracking of documents and correspondence throughout the shipment cycle.

· Compile and prepare monthly reports, including ad-hoc reports and operational statistics for management review.

· Provide administrative and data support to the marketing and sales teams, including CRM and Excel updates.

· Manage ad-hoc shipping and operational activities as assigned.

Requirements:

• G.C.E. “O” Level or Diploma in Business or related fields.

• At least 2–3 years of customer service or operations experience, preferably in manufacturing environment.

• Excellent interpersonal and communication skills

• Detail-oriented with strong organizational skills, mature and capable of handling sensitive information with discretion

• Strong organizational skills, attention to detail, and ability to handle multiple priorities.

• Customer-focused mindset with strong follow-up and coordination abilities.

• A good team player with the ability to collaborate effectively

• Comfortable working in a fast-paced environment

• Proficient in SAP, Microsoft Excel, CRM systems, and Tableau (preferred).