Marketing and Communications Manager

DHL Germany; Singapore; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a Marketing Manager to drive customer-centric marketing campaigns and enhance brand presence. The ideal candidate will have a Bachelor's degree in marketing and at least 5 years of experience in the logistics sector. Responsibilities include managing marketing budgets, overseeing events, and collaborating with internal teams to ensure effective communication and customer satisfaction.

Qualifications

• Minimum 5 years' experience in omni-channel marketing campaigns.
• Strong project management and organization skills.
• Excellent communication and negotiation abilities.

Responsibilities

• Design and deliver local marketing campaigns.
• Manage local marketing budget and track progress.
• Support customer satisfaction and retention through joint marketing activities.

Skills

Project Management

Communication

Negotiation

Organization

Continuous Improvement

Education

Bachelor’s degree in marketing, public relations or related field

Tools

Microsoft Office

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

Marketing campaigns

• Champion customer centric, insight driven, digitally enabled marketing
• The design and delivery of local marketing campaigns; working with stakeholders to define the brief, measurable marketing objectives, plans and deliverables
• Work in virtual teams of regional and local marketers and comms professionals for delivery
• Work with regional and cross business unit marketers to leverage assets and align messaging
• Track progress against plan, budget and provide regular reports to key stakeholders
• Manage local marketing budget

Brand and content creation

• Educate colleagues on the global brand guidelines and processes
• Work with global content team and outsourced partners to ensure our content, assets and messages deliver against individual campaign briefs, as well as support global messaging requirements
• Create and update customer-facing content on iPresent (global asset repository)
• Work with local and regional subject matter experts for thought leadership content to position DHL in media, industry publications, social and more

Sales partnership

• Promote the use of tools, resources and processes to support growth team efficiency
• Support customer satisfaction, retention and account growth through joint marketing initiatives
• Work with customer's marketing teams on co-branded press releases and marketing efforts

Events and Communications

• Oversee our involvement in industry events and DHL customer events – from assessing suitability of event, target audience, creating thought-leadership content to leads management
• Work with DHL Group corporate communications team to build profiles of key stakeholders in media
• Provide functional teams with guidance on key regional customer communications

Customer Satisfaction & Retention

• Support customer satisfaction, retention and account growth through joint marketing activities
• Establish relationships with our customer's marketing and communications teams to uncover and execute opportunities for joint promotion

Internal Communications

• Drive a common communication agenda in line with DHL Supply Chain strategy
• Engage and coordinate with stakeholders to plan communication topics
• Draft media reactive statements and work with the DHL Group Corporate Communications Team on publishing and media-related requests
• Provide photography and videography services as and when required
• Maintain the digital communication platform Smart Connect

Requirements

To be successful in this position, we're looking for candidates with below qualifications:

• Bachelor’s degree in marketing, public relations or related field
• Minimum 5 years' experience of developing and delivering omni-channel marketing campaigns
• Transportation and logistics industry or sector background will be a plus
• Strong project management, organization and time management skills
• Excellent communication skills and extensive knowledge of Microsoft office applications
• Proven event management experience
• Ability to influence and negotiate at senior levels internally and externally
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.